I have purchased 4 trucks from the internet / fleet department this year. Once you get past the doors and into the fleet managers office the service couldn't be better. Just be sure to bring your water balloons because like most dealerships your going to have to fight off the vultures trying to sell you a car at the door. But call in and talk to Tony in the fleet department (480) 898-6766 and have a vehicle picked out and a deal made before you ever set foot on the property. You couldn't ask for more. All their inventory of vehicles are online and can be seen on their website. This is one awesome dealership to deal with. Oh and the service department could go a little easier on me when I bring in my Tundra's for oil changes. But then again I guess that just goes with the territory of owning a big truck like that. lol Good job Big Two!! You have a loyal customer.
Posted: 8/25/2011 • Last edited: 8/31/2011 • Link to this review
This is the place to do it. I always cry during the car purchase process. I hate feeling lied to and being passed from one high pressure guy to his manager to his finance guy, etc. That did not happen to me at Big Two. I bought a new car there in Jan 2007 and I didnt get passed of onto anyone else... everything took maybe two hours... got a great interest rate, got the car I wanted, the payment I wanted. I still LOVE MY CAR, and have had it serviced there at Big Two each time. they drive me to work while my car is being serviced, and then pick me up after work and bring me back to the dealership where my car is ready (and washed!). Wish I needed a new car again, because I really like everything about them.
Posted: 9/03/2010 • Link to this review
I have been getting my car serviced with Big Two for years and since they have moved it has been the worst experience I have ever had. The service advisors are unfriendly and I was unhappy with quality of work. I will be taking my car elsewhere to have it serviced.
Posted: 9/23/2008 • Link to this review
I was recently in getting my car serviced here and I have to say my overall experience was great. My service person, Lilian was great and very thorough. She even offered me a comp service there. I took advantage of a pedicure in the nail salon and I loved it. I would definately do that again. Then since I had some more time I decided on a chair massage. I was paying for it so I decided on 15 minutes. The gentleman who worked there had time so it worked out. Big mistake that was! He was horrible, gives worst massage ever and didn't listen. Lilian told me there was another girl who gave massage who works weekdays until 1 and was awesome so I will use her next time. This guy just sucks at what he does so I don't recommend him at all unless you want to be miserable. He shouldn't be working there.
Posted: 9/23/2008 • Link to this review
These guys are great until you have a warranty problem then their attitude changes. As long as you shed out money they real helpful. I am happy with my car in general but I dont feel my bumper should have been rattling at 5 months old. They told me I hit something I know for a fact I didn't. End result they fixed it but with a attitude.
Posted: 8/17/2008 • Link to this review
We went into the dealership late one night not expecting to find what we were looking for, but we did. Even though it was very late they did not rush us through the process.
Posted: 7/17/2008 • Link to this review
We purchased a new Toyota from Big Two and received the best service from picking the car out right down to finance. We have also been using Big Two for service for the past six years and are completely satisfied every time.
Posted: 2/04/2008 • Link to this review
One Sat. my wife and I went to BigTwo Toyota of Chandler and purchased two cars. The salesperson, Jon E., was great. However, after getting one of our cars back from getting add-ons, some damage had been done to the vehicle. Unlike Judyinthesky7 whose review says "the job gets done right the first time," it took three times and almost a month to get this right.
Posted: 1/25/2008 • Last edited: 8/17/2008 • Link to this review