I purchased a new Dodge Ram 2500 Cummins diesel and the engine light comes on all the time. I had it at the dealership 4 times and the light still comes on. I was told by Bill Luke Service Dept that it is OK to drive with the light on. I do not want to do, since I purchased to haul horses. I will not purchase another truck at Bill Luke.
Posted: 3/15/2012 • Link to this review
I have bought 3 vehicles from Bill Luke and get all my service work done here, and I have never had a bad experience. The staff has always been courteous and honest. One time after an oil change i developed an oil leak on my Jeep. I brought it back to them, they admitted a problem with the filter and replaced it for no charge and no hassle - they even washed my car! I have been to other quick lubes and have had problems and they basically just tell you to shove it. Its cheap too, my last oil change bill was like $20 total! I am always treated professionally at Bill Luke and will continue to bring my vehicles there (have been since 2002) - even through there are other dealers closer... btw, the restaurant onsite is fantastic - great idea!
Posted: 5/13/2009 • Link to this review
These folks really went out of their way to inform me on all the areas of the vehicle I purchased. The salesman even went out of his way to introduce me to a service consultant that knew the pros and cons of certain drive trains. Would buy from them again.
Posted: 11/04/2008 • Link to this review
They changed our deal by $14,000! Made deal with internet sales $9K plus my car they said "it looks like we have a deal". I drive 45 min to get there and after waiting in a glass cubical for hours they say they need $23K plus my car. They either lied about the original deal just to get me in or decided to try and take advantage of a female buying a car by herself. Do not fall for it. Dishonest sales practices! Do not buy from this company!
Posted: 9/10/2008 • Link to this review
I was frankly appalled and offended by the treatment of the Bill Luke General Manager, Kim Carter. He was disrespectful, dismissive, irresponsible, and just plain rude during our phone conversation. He refused to hear the issue that I had, accept any sort of responsibility, or offer any sort of options as a solution, aside from me to be "more responsible for taking care of my vehicle". Mr. Carter should be ashamed of himself and his behavior towards customers. He should learn how to treat customers with respect, especially in his current role as General Manager. I will never ever do business again with Bill Luke.
Posted: 8/19/2008 • Link to this review
Have purchased 3 vehicles in our family from this dealership and have had outstanding service before, during and after the sale.....Their service shop is clean and all the mechanics are certified and you can watch the work being done your vehicle.
Posted: 10/13/2006 • Last edited: 1/02/2008 • Link to this review
Daimler-Chrysler 5 Star Dealer