Stay away!! Very unprofessional. Show up sometimes, sometimes not. Always would charge in advance and if they don't come...no refund. We finally had to look elsewhere after no one would return our calls. Just rude text messages. Milton needs more options...
Posted: 4/19/2016 • Link to this review
It seems like there a lot of bad reviews for this service. I have had them for 6yrs and have no complaints about their service. They come to my door and pick up my trash. i am not sure how their rates compare to others but they have always shown up. They don't make a mess and leave trash strewn about like other services have. GW has always been very polite and courteous.
Posted: 1/09/2012 • Link to this review
Please do not use them. After not coming for weeks and weeks we cancelled over voicemail because no one would ever pick up the phone. This was six months ago. Lately we've seen them picking up our trash on Wednesdays. They don't even realize we cancelled their service. Then today, on a Wednesday, our trash can is now missing. I called them but can't even leave a voicemail to ask about this. Do not use them!
Posted: 11/03/2010 • Link to this review
How can you rate them 2 stars. Anyone who is not a relative of Billy Lovelace Garbage would rate them ZERO stars if that was a category. Most horrible business relationship I have ever experienced. I guess it could be worse, they could show up every 2 weeks and dump garbage on my driveway instead of pick up.
Posted: 9/18/2010 • Link to this review
We got this trash service about a year ago. I think there has only been 2 months maybe, that they showed up when they were supposed to. I think now it has been 6wks since I have seen them and we have called them every week, multiple times. My trash is totally nasty. My husband has resorted to taking it to work with him just so we don't have to have disgusting garbage close to where our children play. What a rip. Next time I do get a hold of him on the phone, I'm going to tell him to come get his trash cans and I am calling a REAL garbage company on Monday.
Posted: 8/08/2010 • Link to this review
They fail to perfrom, never answer the phone, NEVER return your call, and don't respond to emails either. The only time you hear from them is when they bill you. It is strange how they always are prompt in billing in advance for their service, but NEVER are reasonably prompt in picking up trash. Nont once or twice, but ALWAYS. Going on four weeks now, and with family in town over the Holidays!
Posted: 8/06/2010 • Last edited: 12/24/2010 • Link to this review
I was excited to find a company that provides door to door trash pick-up. The first couple months went well, BUT that would not last. It turned to 2 times a month, and now we've gone an entire month without trash pick-up. It looks like we have a small dumping ground beside out home!! And they won't take our calls or call us back either !! STAY CLEAR OF THIS COMPANY!!
Posted: 5/27/2010 • Link to this review
I have had their trash service for almost 4 years. In the beginning they were great. Never had a problem. They came when they were suppose to every time. In the last year however, that has all changed. My trash goes out to the end of the drive the day before my trash pick up day. They never come and pick my trash up on the scheduled day. I have to call weekly to advise them that my trash has not been picked up. No one ever answers at their business. I leave multiple messages every week and never get a return call. My trash will finally get picked up days after it was suppose to. Instead of coming once a week they come more like once every 2 weeks after I call 10 plus times. I pay my bill to them on time every time. I am paying for service and expect to have that service provided. There are no other trash providers that come to my house. So I can not change companies. I have been told by neighbors that they have seen on multiple occasions where the trash man is going through our trash as though he has lost something. We pay extra every month for recycling. And I have also been told by neighbors that they throw the items in the recycling bin into the same place that they throw the trash can trash. I have never been more aggravated with a service then I am with them. I am a local business owner too and the last thing I want is to be an annoying customer. But I do expect to get what I pay for with customer service. Neither I receive from Billy W Lovelace Garbage.
Posted: 5/14/2010 • Last edited: 5/27/2010 • Link to this review
Lovelace Garbage & Hauling is a family owned and run business. We were very pleased with the service we received and Billy was wonderful about taking extra items when we put our house on the market and needed to do some cleaning out. Very pleased with Lovelace Garbage! Diane M. Johns Creek, GA
Posted: 5/05/2009 • Last edited: 1/18/2014 • Link to this review