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Birkenstock by Footloose Store

92 E 3rd Ave 
San Mateo, CA 94401
Phone: (650) 347-4242
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Birkenstock by Footloose Store Birkenstock by Footloose Store : Shoes, San Mateo, CA

by free88 at Citysearch

Posted on Citysearch on 8/1/2007
Terrible customer service!
The man who operates this store is very unpleasant under the best of circumstances, but when i tried\rto return a pair of shoes that were not comfortable, after only wearing them once inside my home, to determine if they were comfortable and fit correctly,\rhe became rude and offensive. The shoes, which cost over $120, and were in perfect condition when I brought them back, were the\r6th pair I had purchased from this store. I've been a loyal customer because I have a hard foot to fit, not\rbecause of the service. So Creepy Guy, with the BAD toupee, came up with every excuse he could, NOT\rto even give me a credit. I will never do business here again, obviously, and I hope others think twice before patronizing such an unethical and unfair merchant. He was not willing to do anything to offer any\rcustomer satisfaction, even though he could easily have cooperated and kept a customer, at no cost to himself. Think twice before you shop here, Nordstom's carries similar shoes and are happy to take returns\rto make their customers feel valued. There is also a walking shoe store in Hillsdale Shopping Center,\rwhere the prices are better and the service is very accommodating. Thank you.




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