I had two AC units go out last night. I called around to all the large (and small) repair shops. I chose Bob because of the good reviews and also the way he handled himself over the phone (text... messaging). Once Bob showed up he proved himself to do quality work in a professional fashion: - He dresses professionally and is clean - He is friendly and has good manners - He is QUICK to diagnose the issue and start working He fixed both my AC units for an extremely reasonable rate. Less than what I would have paid with the bigger outfits for certain based on research. Two final points: - He also accepts Paypal, which is AWESOME if you are concerned with security at all. - He does the work and named his company after himself. Other companies have a lot more variance in reviews, which I attribute to the fact that you may get a good contractor, or the 'dude they just hired because they are too busy' Bottom Line: HIGHLY RECOMMEND! Cannot recommend enough! A+++++VIEW MORE »VIEW LESS »
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I got three bids to replace our upstairs HVAC unit, and Bob was not only the lowest, but also the most knowledgeable and professional. Unlike some other companies, who used terms like “ya know” and “oh yeah, we’ll do that” – Bob carefully examined our system, and made recommendations which were fact based. His knowledge and experience of the HVAC industry helped us understand how the system operates and what products were suitable for our home. Bob communicated frequently, called, e-mailed, and texted responses to questions, and routine updates. The work was done as described, and the system works much better than the old one. Bob is an honest guy, who does what he promises, cleans-up after the job, and makes sure you are satisfied. He even called me back two weeks after the system was installed and told me about another rebate which could be applied to my system.
Posted: 11/23/2010 • Link to this review
Bob replaced my HVAC, was professional and absolutely trustworthy. I was out of town and he kept me completley updated and I swear my house was cleaner when I came home than when I left it. He held my hand throught the whole process and educated me on my options. The HVAC is as promised and everything about Bob's service exceeded my hopes. He is terrific and HIGHLY, HIGHLY recommended!
Posted: 11/22/2010 • Link to this review
We had gotten a couple of estimates from other HVAC companies. They wanted us to replace our furnace and our outside AC unit even thought the outside unit was only 5 years old. Bob came out and quoted us just for the furnace which is all that actually needed replacing. Our AC works great and Bob saved us a bunch of money and we couldn't be more appreciative. He was fast and very friendly.
Posted: 8/17/2010 • Link to this review
My air conditioner was having problems, and I got ahold of Bob through someone at work who knew him. He came to my house THAT DAY, and dianosed my problems for FREE. Although it did turn out I had a blown capacitor, a burnt out compressor, and leaky evaporator coils(which I already knew about the coils), Bob helped me analyze whether I should repair all the parts, or replace the unit altogether. (or do nothing...there was no pressure from Bob at all). After researching the possibilities, I ended up buying a new unit, which Bob was able to install 2 days later. He did it while I was out of town for work, called me to tell me when he had completed it, and e-mailed me a few times after it was installed to make sure it was working to my satisfaction. Then he e-mailed me my paperwork so I can get my tax rebate. This guy is very thorough, he thinks of EVERYTHING, and he is a perfectionist in his work. I would definately hire him again.
Posted: 8/16/2010 • Link to this review
Bob is very knowledgeable and trustworthy. He has saved me a tremendous amount of money servicing my old HVAC unit. Over the years being a single lady I am now realizing that I was over charged to maintain HVAC unit. Today with confidence I recommend Bob to all my friends and family because I know he will take care of them quickly and at a fair price.
Posted: 6/25/2010 • Link to this review
I will just confirm what the other reviews state...Bob is knowledgeable, dependable, reliable, professional, and courteous. Everything you want when your HVAC breaks down at the worst possible time. Without a doubt he's the guy to call...
Posted: 6/09/2010 • Link to this review
I received 3 estimates to install a new HVAC system in my home. Bob did an excellent job explaining the various systems and was able to get us a unit at a significant savings from our other estimates for comperable units. Bob was reliable and did a good job with installation. He also helped us understand the rebates process.
Posted: 5/13/2010 • Link to this review
After calling larger heating and air contractors with many reviews and not getting anyone who could come out sooner than three days, I called Bob Roy. He was out quickly (when he said he would), he service was a great price and very professionally completed. I very highly recommend Bob's Heating and Air.
Posted: 5/05/2010 • Link to this review
Bob's H&A is a very professional company. They replaced our AC unit quite efficiently and made a follow-up call a week later to make sure all was operating properly. A job well done and completed as promised. Stress free actually.
Posted: 5/01/2010 • Link to this review
bob came when my "big name" failed me-within a couple of days a new system was put in efficiently and without a big mess-he is up to date on system rebates, which will save you-his prices beat out competitors-most importantly his knowledge impressed me-try him-mom and pop beat the big guys again
Posted: 4/25/2010 • Last edited: 7/29/2010 • Link to this review