Up until recently I'd have also given Bob Brown a great score, They're great at doing seasonal checks and the guys are very polite and do that work fine.....but the high ratings stopped when You get dinged for $500 then another $600 to fix something they didn't do right the first time or have to pay for a part their work caused to die early. 10 year customer telling you to go elsewhere.. I will
Posted: 9/04/2015 • Link to this review
Update 4/21: Even after telling them repeatedly to quit calling me they are STILL harassing me with their telemarketing. I'm about ready to file a complaint. They've succeeded in dropping my rating here from a 3 to a 1. *** Update 4/09: These people won't quit calling me trying to get more business from me. I've actually listed their number in my phone as Bob Brown - DON'T ANSWER now so I don't have to waste time hanging up on them. Very annoying. *** They didn't mention the $79 emergency fee they charge till the guy was in my backyard. And while the guy knew his stuff he pushed a maintenance agreement even though he didn't fix anything. And he left my back door standing open when he got there and when he left, even though he knew the AC wasn't working! It's 90 in my house now!
Posted: 6/23/2008 • Last edited: 4/21/2009 • Link to this review