I've been going to Bob McDonald Goodyear for my car repairs more than five years. I drive a 1998 Nissan Maxima that, as you might imagine, has needed nearly every repair that an aging car would require- tires, brakes, alternator, starter, radiator, fuel injectors, spark plugs, etc. Marc and Mitch are great guys and great mechanics - I never feel like I've been taken advantage of (in fact, they tell me when a repair is recommended but not required for a safe vehicle). They know me by name, always greet me with a smile, honor their warranties and their work and always take care of my car as if it were their own. I would recommend this auto shop to anyone. Additionally, there are coupons available through the mail and on their website www.bobmcdonald.com
Posted: 4/03/2011 • Link to this review
We have been a loyal customer for 13+ years now. Service has been consistently good, efficient and friendly. There has been little to no turnover within the service management department and we have found everyone to be extremely knowledgeable and confident in their recommendations. We can honestly say they excel in customer service and we have never wanted to try out a competitor, SP
Posted: 3/28/2011 • Last edited: 4/01/2011 • Link to this review
As you all know Any review good or bad need to be treated as personal opinions. It is our personal opinion to do the best job for you and your automotive needs. We take pride in our work and stand behind everything we do. If there is a problem please feel free to consult with one of our highly trained team or speak with the manager. We work hard to keep our customers happy and welcome any one with a problem to let us help fix ANY problems. Call Us Today! We will work hard to earn your business!
Posted: 3/24/2011 • Last edited: 4/01/2011 • Link to this review
After reading the reviews about how "Bad" this place was I decided to go see for my self. These guys were friendly and helpful. They didn't lie to me about other services needed on my truck and only recommended that I have a very minor change of one thing. Obviously this other person love to blow things out of proportion and then spam it all over the internet rather than talk to the manager. These guys are great!
Posted: 3/23/2011 • Last edited: 4/01/2011 • Link to this review
HORRIBLE!!!!! Charged me $50 just to look at my car. Told me that my max air blend motor door assembly needed fixed. I called the dealership to check on the price and this place was quoting over twice what the dealership would charge. Then to top it off, when I picked up my car, there was big gash in the carpet on the floorboard. It looked as though someone with work boots stepped in it too hard and also scuffed up the edge of the driver seat. I confronted the head guy on duty "Mark" about it and he brought out the technician and put him on the spot. I'm sure it was an accident, but the guy lied that it was already torn. "Mark" was extremely rude to me and treated me like I was stupid. The Goodyear near my house would have never even charged me to look at my car. Lesson learned. I will NEVER go back to this place and I urge everyone to heed the same warning.
Posted: 1/04/2011 • Last edited: 4/01/2011 • Link to this review
If there has been any mistake or mis-clarification about our service please contact us directly and will will be more than happy to discuss these issue with you. We are here for You.