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Bounce Usa Inflatable Fun

(865) 938-2770 bouncehouseknox.com

906 Callahan DriveKnoxville, TN 37912 map it »

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Reviews

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WORST CUSTOMER SERVICE EVER!MONEY is all they want., 2/06/2012

I am the customer WatchfulEye saw the manager arguing with. Before I reserved the party I looked online at party prices and their was a party for 6 kids for $95 and one for UP TO 10 kids. I looked... all over the site and no where did it say that if you reserve the party for UP TO 10 kids you have to pay for 10 kids if you only have 6 kids show up. Just to be safe I told my husband to reserve for UP to 10 kids 2 weeks ago. The woman that he talked to never told him either that if you reserve the party for the 10 kids and only had 6 you couldn't pay for the 6 kid party. I was also supposed to get a phone call a couple days before Saturday confirming our party and the amount of people ,but NO ONE called me! They showed us the area that they had reserved for us which was 2 picnic tables with CHEAP PLASTIC tablecloths and some balloons. I orderd a pizza that I had a coupon for to get it for free(which she wouldn't take) and the pizza showed up way early and was cold and greasy. A RIP OFF for $14!It says on their website that they have 10 inflatables set up in the arena. Well they only had 9 set up ;three of which were games that the kids couldn't play on. Three of the others were age restricted . So there were only 3 inflatables that everyone could play on and they were crowded. One was a huge slide which everyone was on and there was not an attendant limiting the number of people climbing up the slide. At one time I thought that the slide inflatable was going to tip or collapse over because there were so many kids and adults on it. Where were the attendants that were supposed to watching the inflatables? They were doing nothing! They should have been limting the number of people in the bouncers. The place was too crowded because they let too many people in for the space and amount of inflatables they had; all they see is $$$. This place is an accident waiting to happen. And who puts picnic tables in the middle of the play area where kids are running? Apparently Bo

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No Customer Service Skills - Nickle & Dime you, 2/06/2012

I do not recommend this place for birthday parties, at all.\rI was there to attend a party for a young family member. There were very few attendants on the inflatables. No one watching to make... sure that older kids were not on the areas for 2 and under. I took my 3 yearold grandchild to the restroom. I had to take my shoes off because the bathroom is located off the carpeted area. I had on thin trouser socks, and the bathroom floors were nasty! Kids had peed all over them. And there I was walking in it !!!! The pizza was disgusting! Cold and greasy! The kids took one bite, and left the rest. The ""hostesses"" were nothing to brag about. IT was super over-crowded due to several parties, plus the open play. Seems they would limit the number of parties to avoid that. And they did not have the staff to control the number of kids. They charge for every little thing. When we were leaving, I overheard the manager and the staff talking to a customer in the rudest way... saying : I hope you never come back... All I want is for you to pay your bill!"" Apparently there was an issue with an overcharge. After the customer left, the staff was still talking badly about her, and really belittleing her. I hope the young lady spreads the word. I was totally disappointed in our experience, and I wonder how many more customers they manage to offend. I WILL NEVER, EVER GO BACK THERE. There are too many other, less expensive options out there for b-day parties.

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Displaying 1-8 of 8

Reviews

by eventer3d at Citysearch

WORST CUSTOMER SERVICE EVER!MONEY is all they want.

I am the customer WatchfulEye saw the manager arguing with. Before I reserved the party I looked online at party prices and their was a party for 6 kids for $95 and one for UP TO 10 kids. I looked all over the site and no where did it say that if you reserve the party for UP TO 10 kids you have to pay for 10 kids if you only have 6 kids show up. Just to be safe I told my husband to reserve for UP to 10 kids 2 weeks ago. The woman that he talked to never told him either that if you reserve the party for the 10 kids and only had 6 you couldn't pay for the 6 kid party. I was also supposed to get a phone call a couple days before Saturday confirming our party and the amount of people ,but NO ONE called me! They showed us the area that they had reserved for us which was 2 picnic tables with CHEAP PLASTIC tablecloths and some balloons. I orderd a pizza that I had a coupon for to get it for free(which she wouldn't take) and the pizza showed up way early and was cold and greasy. A RIP OFF for $14!It says on their website that they have 10 inflatables set up in the arena. Well they only had 9 set up ;three of which were games that the kids couldn't play on. Three of the others were age restricted . So there were only 3 inflatables that everyone could play on and they were crowded. One was a huge slide which everyone was on and there was not an attendant limiting the number of people climbing up the slide. At one time I thought that the slide inflatable was going to tip or collapse over because there were so many kids and adults on it. Where were the attendants that were supposed to watching the inflatables? They were doing nothing! They should have been limting the number of people in the bouncers. The place was too crowded because they let too many people in for the space and amount of inflatables they had; all they see is $$$. This place is an accident waiting to happen. And who puts picnic tables in the middle of the play area where kids are running? Apparently Bo

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by WatchfulEye at Citysearch

No Customer Service Skills - Nickle & Dime you

I do not recommend this place for birthday parties, at all.\rI was there to attend a party for a young family member. There were very few attendants on the inflatables. No one watching to make sure that older kids were not on the areas for 2 and under. I took my 3 yearold grandchild to the restroom. I had to take my shoes off because the bathroom is located off the carpeted area. I had on thin trouser socks, and the bathroom floors were nasty! Kids had peed all over them. And there I was walking in it !!!! The pizza was disgusting! Cold and greasy! The kids took one bite, and left the rest. The ""hostesses"" were nothing to brag about. IT was super over-crowded due to several parties, plus the open play. Seems they would limit the number of parties to avoid that. And they did not have the staff to control the number of kids. They charge for every little thing. When we were leaving, I overheard the manager and the staff talking to a customer in the rudest way... saying : I hope you never come back... All I want is for you to pay your bill!"" Apparently there was an issue with an overcharge. After the customer left, the staff was still talking badly about her, and really belittleing her. I hope the young lady spreads the word. I was totally disappointed in our experience, and I wonder how many more customers they manage to offend. I WILL NEVER, EVER GO BACK THERE. There are too many other, less expensive options out there for b-day parties.

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by frugalshoppr at Citysearch

Best Fun Center Ever!

Wow! We had our granddaughter's 8th Birthday Party there, with lots of family members and children of all ages. That worked out great, because there's so much to do for all ages. The Toddler area is so clean and safe with no older children allowed. From the moment we walked in, the children had a blast. The staff is excellent, and the facility is the cleanest I've ever seen. We had been there for Open Play several times, and since we were having small children, we opted for a private party. I could not have been more pleased and it was hassle-free for me! They took care of everything. There is just no comparison to other options for a safe and fun experience. We will definitely visit Bounce USA again soon!

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knoxmomandson

Reviews: 1

UNSAFE UNSANITARY DON'T BRING KIDS HERE

Place was unsafe & unsanitary! No space 2explain but DON'T TAKE YOUR KIDS THERE, THEY WILL GET HURT!

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by meintempe at Citysearch

UNSAFE! BEWARE! DON'T GO HERE!

Unfortunately I had to put one star on my review but they really don't deserve even one star! Had my son's birthday party there and it was an expensive nightmare!!Don't waste your money even doing open play here . . . and yes I have the correct place . . I am certain the other reviewer had the correct place to but the owner tried to say they were reviewing a different place since she had no defense of the actual review!The place was so crowded that you could barely walk between the bounce things, there were even groups of teenagers sitting all in front of the exit to the obstacle course! There were way to many kids on each bounce thing. There was adults jumping down the very tall slide and landing on small children who were getting off at the bottom. There were kids linking arms and going down 5 at a time. There were kids going down head first. At a safe bounce place, there would be attendents walking around making sure the equipment is used correctly. I watch my own child but I can't police other children who are not following the rules. Alll the other places in town make sure the kids are safe!! \rThey advertise they have a under 2 area . . . well they don't care who goes in there . . . they have a little sign?? there were boys at least 10 in there running around throwing balls and knocked a small child with us down! I could go on and on about how awful this place is! One of the jumpy houses had holes where the wall met the inflatable part . . . that is a broke leg or worse waiting to happen!! The equipment looked old and in bad shape! I contacted the owner about the safety problems and all she said was that she was 2 people short but had all the employees the law required and that she didn't let more then her capacity in?? well, there were 3 employees there . . . one was collecting money at the front and never left the front . . . another employee was catering to a private party and only did that . . . and the owner was ""running"" the parties in the public area,

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by Garrett Fowler at Citysearch

Worst Experience Ever!!!!!!!!!!!!

Very bad Experience! Was lied to Beware! If you are asked to pay cash to save $5 you can bet they are attempting to comite fraud with the IRS. I don't even know where to begin....My wife was under the impression you were allowed to bring in icecream and when they gave us a comformation call we were told ""do to heath regualtion we can no longer allow out side icecream"". However we could pay for their icecream and drinks(pay 75 cents each), and some way that would keep the place cleaner and meet the heath codes...Then when the owner got on the phone she told me we could bring icecream. There attempts to milk every penny out of someone would not work on me. BEWARE! After voicing the issues with the owner she also said ""So do you want to cancel the party"". Like we could anyways, three days away and children excited to go! Not to mention the $75 deposit! At one point during the party all the kids were thirsty and said the water fountain was broken, just another attempt to get us to buy kids drinks...I went over and plugged it in! My wife was told that the free play was after and that my kids would be able to stay! That also didn't happen! Another lie, they booked another party, which I understand, however they should not tell you one thing and do another. My wife even called back to make sure the open play was after and they still said yes! I could go on and on! They make you where socks on the carpeted areas, which I do not mind, however if you want to use the bathroom and you did not bring any you have to buy socks from them because the bathrooms are in the carpeted area. Not to mention the kids pee on the floor and step in it with socks on and go right back out to playing on the inflatables. They brag about how clean there facilities are and they have won all kinds of reviews.....I guess money can buy you alot of reviews, or you kissed the right persons rear ends at some point. I hope this helps someone make a good decision to use another company, the

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by Starz Elite Bounce House at Citysearch

Not Correct Address or Business

I do not know where this advertisement came fromBounce USA is located on Morton View LanePhone # 865-938-2770Bounce House and Starz Elite is located at 906 Callahan DrivePhone # 865-688-2121

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by Bounce USA at Citysearch

FALSE ADVERTISING

BOUNCE HOUSE IS LOCATED ON MORTON VIEW LANE\rIN POWELL. \rOUR PHONE # IS 865-938-2770\rYOU CAN VISIT OUR WEBSITE AT\rwww.bounceusa.us \r\rA request was sent to remove this listing.

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