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I know they were voted #1 in San Diego for grooming by GLT and there is a definite reason for that! They are absolutely wonderful with pets - they groomed my Boston Terriers and were so patient as... they squirmed around. They have the cutest puppy clothes at a reasonable price, they are animal lovers and give back to the community in their spare time. The owner is very gracious and helpful with questions and offers perks to return clients. The salon is cute, clean and there is always something new going on there. The doggy hotel is so cute and although you can't see it from the front our Boxer LOVES the play area in the back - fully enclosed and room to run. I would recommend them any day!VIEW MORE »VIEW LESS »
I am so in love with this place!! The Employees are so much fun! I have a long haired cat and a maltese. They gave my cat the greatest Lion Cut I've ever seen and I know it wasnt easy. As for my... maltese who is definately a DIVA, and doesnt like being groomed, she came out amazing! Picture perfect! I would never dare go anywhere else now that I found Bow Wow Beauty Shoppe! Thank you for bringing back my faith in groomers!VIEW MORE »VIEW LESS »
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I know they were voted #1 in San Diego for grooming by GLT and there is a definite reason for that! They are absolutely wonderful with pets - they groomed my Boston Terriers and were so patient as they squirmed around. They have the cutest puppy clothes at a reasonable price, they are animal lovers and give back to the community in their spare time. The owner is very gracious and helpful with questions and offers perks to return clients. The salon is cute, clean and there is always something new going on there. The doggy hotel is so cute and although you can't see it from the front our Boxer LOVES the play area in the back - fully enclosed and room to run. I would recommend them any day!
I am so in love with this place!! The Employees are so much fun! I have a long haired cat and a maltese. They gave my cat the greatest Lion Cut I've ever seen and I know it wasnt easy. As for my maltese who is definately a DIVA, and doesnt like being groomed, she came out amazing! Picture perfect! I would never dare go anywhere else now that I found Bow Wow Beauty Shoppe! Thank you for bringing back my faith in groomers!
I recently went on vacation and left my two little boys at Bow Wow Beauty Shoppe Hotel for 10 days! I could tell that they loved it because they did not want to leave when I picked them up! The accomodations are outstanding and unlike any other kennel I've ever been to! You can tell how much they love the animals because they took a long time asking/answering my questions about how their stay would be! They also got groomed while I was away and looked amazing when I picked them up! I would recommend Bow Wow Beauty Shoppe to everyone! Once you go there...you won't want to go anywhere else!
When I called, the person on the phone was overly nice. When I brought my dog in, this lady was so rude, I thought to myself, "I hope this isn't the owner, otherwise I would think she would be mad at how this person is talking to customers." Horrible customer service, and rude beyond words! Fortunately, I did not leave my dog there to be groomed...what would she take out on my dog???? Would not recommend at all! IN RESPONSE TO YOUR REPLY BELOW: There is NO excuse to treat someone so badly as you did. You had a VERY bad attitude from the start. That's the reason I would NOT ever come back to you - not because of the reasons you stated below. Hopefully you change your ways!
Bow Wow Beauty Shoppe prides itself on its professionalism, customer service, and above all customer satisfaction. Sometimes clients may mistake our professional policies strict compared to our competition and therefore be unhappy when they are asked kindly to reschedule due to incomplete shot records. We understand that this may be inconvenient for the client and may cause some frustration at times when our clients cannot leave their dog at its scheduled appointment time. We only want the best health and wellbeing for all clients in our care at all times. This is why we have an outstanding, returning, and loyal client base.
As a customer of Bow Wow and a friend to owner Miss Michelle, I have to say this place is one of the best grooming shops you will ever experience. Walking into the store you'll notice right away how different it is from other groomers. It has a classy salon feel--it's not just a place with a steel tub and a hose... your pets get pampered! The shop is adorable with its pink, black and white 50s decor. Miss Michelle and her staff are super friendly--always greeting clients with smiles and giggles, it's apparent how much love they have for animals. In addition to their welcoming demeanor, they are also professional and detail-oriented, wanting to make sure your pet gets all of its special needs taken care of. And the animals are treated so well--my dog got a blueberry facial and I can't even remember the last time I had a facial! Some people get hung up on the fact the shop requires proof that your pet is up to date on its vaccinations but I find this to be a real comfort. It's nice to know that your pet will be groomed in a safe and clean environment. Miss Michelle is a very talented groomer and a saavy businesswoman. I have been amazed with what she has been able to do in the space and look forward to everything she does in the future. Bow Wow is a very special asset to the Hillcrest community.
Unfortunatley the awesome groomer that was at Bow Wow has left. I guess she didn't feel that the owner was treating the clients/customers fairly and with respect, she told me she was thinking of leaving if things didn't improve. I hope she remains in town though. That was the only reason I was taking my dog there, I personaly found the owner to be kind of rude and stuck up. I was told that she actually wrote one of these reviews posing as a customer and her e-mail adress was actually posted with it and she couldn't remove it which is pretty funny if you ask me. I read it. She sure laid it on thick. Academy award. If anyone knows where to find that groomer though.......
Dear DuppyConquerer, Thank you for your concerns. Most staff that is fired or let go of any company is done so for the benefit of that company. Although no person, entity, or company can satisfy 100% of the people 100% of the time, Bow Wow Beauty Shoppe comes quite close! Bow Wow Beauty Shoppe has high standards in grooming, professinalism, and customer satisfaction no matter what the staff situation may be. We have proven this by the success of our business and will continue to do so as we grow and expand our business. Sincerely, Bow Wow Beauty Shoppe
Our little shih tzu, Asia (aka the pooper), was traumatized years ago by a bad grooming experience and would freak out when anyone tried to cut her face. Not only did the people at Bow Wow patiently put up with her fussing and squirming, they helped her gradually overcome her fears and gained her trust with love and affection. She has gotten an A+ on her report card two months in a row and is a favorite at the shop. It's been a remarkable transformation for our little friend, and has made us customers for life. Oh yeah, and she looks adorable every time, too! They do a great job with the grooming. And the service is great. We love Bow Wow!
For years I have searched for a grooming salon that met mine and my furry four legged best friends needs. I was actually turned off by getting my shnauzer groomed for awhile because most shops were either still in the medievil days, all I got was half-fast, ill informed service and work. Half these places only run on cash, they keep your dog all day and then your dog won't talk to you for a few more. well I had heard great things about Bow wow and decided to try them out. My groomer was not only friendly and helpful, but damn, the woman knew exactley what she was talking about. Plus the place had style, an so did the staff and to me that said alot, usually it's someones bitter forty something aunt patronizing the hell out of me and goo goo ga ga ing at my poor dog. Infact the whole shop had style, I felt like i was going to get my hair done. It was pretty awesome. When I picked up my dog he was happy and wagging his tail, then to my astonishment he actually ran back to the groomer and tried to lick her face. Look folks, this was like a miracle ok. So all in all I give The girls at Bow Wow 10 stars. I'll never go anywhere else.
I have been taken my pure breed standard poodle, clyde, to Bow Wow for the past three months and I am always pleased with thier grooming service and customer service. The owner and all the staff are friendly and very helpful. They work with their clients and make sure that the pets that comes to the shop are treated with the out most professionalism. I would highly recommend them for all your grooming needs for your pet. Price and quality are top notch.
When I walked into Bow Wow Beauty Shoppe I was thrilled to have finally found a grooming facility that has taste in decor and that offers such unique dog and CAT products. The customer service and the professional way they handled my pet made me feel instantly confident with leaving my "Boo cat" with her. I was not disappointed! We did a custom cut on him and he looks the best he ever has!! Being a cat person I never thought I'd say this but we are so HAPPY to have found "BOW WOW"!
When I walk into Bow Wow it is esthetically beautiful, and charming with services equally as impressive! The reception was as if they have always known my dog and I. I appreciate that they are very professional in requiring vaccinations of all their clients which is for the health benefit of not only my dog, but all others. My dog requires a detailed and difficult custom cut and I appreciate that they are able to deliver without a hitch!I would recommend Bow Wow to everyone!
i should have listened to myself when i walked in and wanted to walk out right away after i walk in and the groomer is in the back with the biggest attitude on the phone with a customer and totally ignoring that i was even in the store. then no joke seriously cuts my dog the opposite of everything i asked for. this is the worst dog groom ever and ive had some bad ones i think i will go back to petco, now you know how bad it is. not only can she not cut hair but she is rude and unprofessional take me advise dont do it.
Dear Hooddude, I'm sorry if you had a negative experience at our salon. We pride ourselves on our professionalism, customer service, and high grooming standards. If you are in any way disatisfied with your experience we would love to hear from you in person so that we can address this isolated incident right away. We look forward to hearing from you. -Bow Wow Beauty Shoppe
My girlfriend took their Pekinese there to get a haircut and they hooked him up! I love the Lion Cut hairstyle! That place is so clean, and professional! Five stars all the way!