I purchased a home from Bowen Family Homes 3 years ago and this was our 3rd "New" Home. Due to job relocation, etc we had literally bought 3 new homes in a 5 year period. Previous homes bought from MDC(now McCar Homes) and Centex. Both McCar Homes and Centex had their issues but nothing compared to the tactics, unethical behavior, and extremely poor customer service of Bowen Family Homes. We were lied to from the day we signed our contract, there were numerous fit and finish issues with our home that were not completed prior to closing and we were threatened with legal action if we did not close on the date they specified even if everything was not completed. There were numerous letters and emails sent to customer service and to their headquarters and it took nearly a year just to get everyhing finished the way it should have been on the day we closed. I will echo the comments of previous reviewers in that Heather Rowser is a pathetic, spiteful, and nasty human being. Had she been working just about anywhere else including where I work, her behavior would not be tolerated. If you choose a Bowen Family Home make sure you don't buy from the builder but find a resale instead. If you buy with Bowen Family Homes you will find yoruself regretting that decision guaranteed.
Posted: 2/13/2010 • Link to this review
This is about the worst experience I have had with a company, for starters, the construction of our home was shotty and nothing short of crap. Many times they treated us like young people who didn't know anything. And they don't stand behind their product. We had the same issue repaired 4 times underwarranty and a month out of our year warranty expiration they would not fix the item again, even after agknowleding that they never repaired it properly and the problem is not moulding it is sheetrock. Heather Rowser is an extremely rude representative for their company. And, overall, they have terrible ethics. Thet basically said to us, "take it to arbitration."
Posted: 3/16/2009 • Link to this review