we had our kitchen refaced in 2009. their designer, who first comes to the house to give you a quote, was very good,creative and professional, in fact she was the best part + the reason we went with them. then it took 6 week to installation, nobody called to confirm, they just showed up on Monday morning. The installers were not very customerfriendy, barely spoke English, and did not provide any information as to how the process would work. But they did cover everything and left the job clean every night. They did not finish as promised on Friday, but left at 2pm without an explanation and we did not have a kitchen over the weekend. After heavy complaining to the office they finished late on the next Monday. However, no final walk through was done, nobody checked the quality of the job. They had to come back to fix a few things. 4 of the cabinet doors were with a glass insert,those doors were scratched, which we complaint about. new doors were ordered after someone came out and deemed those to be bad. The new set of doors that came 6 weeks later did not look any better, but were still installed, obviously without any quality check at the shop. So the process started again, they finally fixed it, but still the doors were installed upside down, which we did not complain about because it's minor and we were sick of the whole thing. In the end everything was taken care of, but it took a long time. I was most dissapointed about no final walk-through. quality is ok, not great.
Posted: 12/07/2010 • Link to this review