I took my vehicle to Brake Specialist Plus for an oil change and agreed to let them inspect the vehicle while they were at it. After about an hour I received a call from Will at the front desk telling me my alignment was way off. I authorized him to adjust it- big mistake. After just a short time I find that the front tires are wearing very quickly and by the time I made it back most of the tread was gone. They put it back up on the machine and tell me the machine says the alignment is fine- no matter that the tires look like ive been driving over a cheese grater. I don't care what the machine says, I care that the vehicle is performing poorly and the alignment "fix" they performed has cut most of the life out of $500 tires. It was evident that they were unwilling and incapable of fixing the problem so I took my vehicle to an alignment shop for some answers. Turns out Break Specialist Plus adjusted my alignment so that the total toe was almost 2 degrees! That's AN ORDER OF MAGNITUDE out of specification. Thanks for nothing Brake Specialists Plus! Avoid!
Posted: 7/19/2011 • Link to this review
I went to this shop with a coupon that stated I would receive a 5 qt synthetic oil change, 26 point inspection, rotate tires, free AC check and %10 any service needed for $19.99. They made me wait 20 minutes in the beginning when I showed them the coupon. Then the manager came in and started to only to talk about the free AC check and how it was going to cost me $99 to do this. I showed him the coupon and he asked if I wanted the oil change. What? I said I wanted all the services on the coupon. He said it would take about an hour. I came back two hours later only to have to wait twenty more minutes. When I arrived, the manager was eating his burger and ignoring me. When I tried to talk to him he said let me finish my burger and I'll get to you. After I paid, I checked my paperwork and their is no mention or information of the 26 point inspection, the tire have not been rotated and I had to aks about the AC. He said "Oh yeah I can get you an estimate but their no guarantee it would work.". Basically I got an oil change and that's it. I checked the oil and filter to make sure that happened. Judge for your self!
Posted: 5/27/2011 • Link to this review