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Brandsmart Usa

3 star rating 6 Reviews

(770) 452-9500(770) 452-9500

5000 Motors Industrial WayAtlanta, GA 30360

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Reviews

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Good value with lack luster service, 12/10/2015

When you are looking for cheap electronics, Brandsmart is a good place to go. Just make sure you know what you are looking for. Don't expect anyone to help you unless they think they are going to... get a commission. Then they are on you like stink on s#!t.

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good inventory bad service, 11/03/2015

This big box store has tons of inventory and quite a lot to choose from. Their prices are reasonable but their customer service is not good. I had to track down a sales person in the grill area and... even then he didn't want to help me. I think he was busy chasing some co-worker he had the hots for. Just know what you want when you get there so your don't have to depend on anyone helping you.

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Reviews

Brandsmart Usa - Atlanta, GA -  RandyCarrol

Reviews: 4

Good value with lack luster service

When you are looking for cheap electronics, Brandsmart is a good place to go. Just make sure you know what you are looking for. Don't expect anyone to help you unless they think they are going to get a commission. Then they are on you like stink on s#!t.

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Brandsmart Usa - Atlanta, GA -  CataMot

Reviews: 4

good inventory bad service

This big box store has tons of inventory and quite a lot to choose from. Their prices are reasonable but their customer service is not good. I had to track down a sales person in the grill area and even then he didn't want to help me. I think he was busy chasing some co-worker he had the hots for. Just know what you want when you get there so your don't have to depend on anyone helping you.

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Brandsmart Usa - Atlanta, GA -  hockey1

Reviews: 3

Terrible experience

i agree with Dawg95. There is a reason they are the cheapest and I will never shop there again. Delivery experience is the worst.

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Brandsmart Usa - Atlanta, GA -  Onward

Reviews: 15

Great sales team; terrible delivery service

Went into this location for kitchen appliances; knowledgeable, helpful salesperson. I should have known it was too good to be true. Delivery team (a) didn't know they were supposed to install my gas range - I had to show them the receipt before they would do it. (b) insisted they couldn't bring my refrigerator into my house because it wouldn't fit. I had to point out that my old fridge was much larger than the one I was buying and Best Buy had managed to deliver it many years ago before they finally brought it in and installed it. (c) told me after the install that my icemaker was leaking - I went in and thought they'd let it leak while installing so cleaned up the puddle. About an hour after they left I heard dripping & went into the kitchen--water is pouring out of the icemaker valve. Went downstairs & water is pouring through the walls into my garage. Laundry room ceiling is totally soaked. $75 plumber visit later found out the delivery team did not tighten all of the nuts on the valve. No repair needed--just tightening of the nuts. (d) also after they left I realized they'd knocked off the corner piece of my wood wainscoting. Had to get my son to reattach to wall. (e) also after they left and the plumber pulled the fridge away from the wall I realized there's a dent in the side of the fridge. Not terribly noticeable, but still. ETA: Plumber installing dishwasher opened up boxed washer; damage to casing; cracked across the top.

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Brandsmart Usa - Atlanta, GA -  LinJones

Reviews: 28

Very much a repeat customer

Great consistent service from product line, courteous and knowledgeable sales professionals, and timely install apt set up.

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Brandsmart Usa - Atlanta, GA -  Dawg95

Reviews: 2

Horrible Customer Service and Delivery Schedule

They may be the cheapest, but I found out there is a reason. Absolutely the worst delivery customer service imaginable. They scheduled my delivery on a Saturday... only 2 of the 4 appliances showed up on the truck. Multiple calls and a drive to the store to talk to a manager, still waiting to find out where my appliances are. Good luck ever getting someone to help. Save your sanity, spend a bit more somewhere else.

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