I have been taking my Beemer to these guys for just over a year now but wish I had started with them the minute my warranty expired. They are honest, reliable and have never tried to take advantage... of me by recommending service or repairs for what I like to call "phantom" problems. From a simply oil change to a fairly major repair, I have been completely satisfied with their work, prices and professionalism..VIEW MORE »VIEW LESS »
Displaying 16-30 of 62
I called Braxton Automotive Group when I was looking to buy a used BMW and had a great conversation with Sam who took the time to make me feel good about spending the money for a comprehensive inspection. This ended up being money very well spent. Upon arrival at the shop, it was clear that they know their way around BMWs and I was pleased to discover that the service manager had previously owned the same model of car I was considering. He even showed me pictures of his car and some of the cosmetic upgrades he had performed! The inspection revealed a few minor issues and I was informed of a few additional maintenance items I would incur within the next year. I decided to purchase the car, but on the way back, I noticed a noise that I hadn't heard before and came back to the shop. They immediately sent a tech out to ride with me and were able to diagnose a problem that had not been present before. In the end, I was able to have the dealer fix the item. I purchased the car, became a happy new owner, and Braxton Automotive Group got a happy new customer! I would highly recommend Braxton Automotive Group and their excellent staff to take care of your four-wheeled baby....
Posted: 4/13/2015 • Link to this review
Thanks for the review Patrice! It's a great compliment when customers refer us to their friends. We look forward to working with you in the future!
I tried a couple of repair shops when my BMW went over 100K miles and even tried to go back to the dealer a couple of times, but at Braxton I feel like I have found my car family. You see the same faces all the time and it is nice to be able to call you car adviser if you hear a sound or see a light. It is also nice to know that when you get the price for repairs you are not going to fall on your face. Every service that I have had done has been very competitively priced.
Posted: 3/21/2015 • Link to this review
Wow Ginneh, such kind words! I'm so glad you referred to us as family because that is exactly how we treat you and your car. We appreciate your trust and business.
Iím sorry you feel you did not receive the level of service you deserve. I only wish you would have called us when the light came on so we could have towed in your car at our expense to verify if there was or wasnít a problem. We havenít had any problems with our equipment or staff performing oil and filter services and our store performed a huge number of oil changes last year without any issues.
I think there was a misunderstanding when my advisor spoke with you.
The quote you have in your review (Steve doesnít "feel we can provide a quality service to you given the failures of the past") is simply not a statement I made. I have no doubt there was miscommunication and misunderstanding. What I do believe is that the relationship with our customers is a two way street. As we have built our business over the last 17 years, we take pride in the lasting relationships we have built with our customers. Like any relationship, without a foundation of trust, the relationship cannot be successful. I always recommend that a customer chooses a shop they feel comfortable with.
I would welcome the opportunity to speak with you and clarify any misunderstanding. I can be reached @ 404-367-4767.
I took my Land Rover LR3 to have my thermostat replaced I drop off my vehicle at 8:30 in the morning they provided transportation to my job. The staff who is always pleasant kept me inform and updated through out the day. By the end of my work day my vehicle was ready to go and running better than ever.
Posted: 2/09/2015 • Link to this review
Thank you for sharing your experience here at Braxton. We look forward to seeing you next time Ms. Thompkins.
I had my 645 for an oil leak just before Xmas. Needed the car for a road trip after the holiday. Jason and team work late to finish the repair, and let me come by for a free inspection before the road trip. No dealer would provide that kind of service.
Posted: 1/13/2015 • Link to this review
We're glad to be of service, Mr. Payne. We hope you enjoyed your trip to the Carolinas.
Thanks, David. It's been a pleasure working with you and your vehicles for over 7 years now. It's nice to have long-time, loyal customers like yourself.
Thank you for the review, we appreciate it!
No funny business here. Braxton will repair your car and charge you a fair price. We bought a used BWM from friends who had used Braxton over the years. I was torn on using them or my trusted (primary) Volvo shop. Well, it was an easy decision when my shop said, "Well, we could take a look at it but you're in great hands with Braxton." Agreed. The folks at Braxton are the best.
Posted: 12/18/2014 • Link to this review
Thats awesome, Deborah. It's great that another shop can refer us with confidence. We're glad you gave us a chance and we look forward to seeing you more in the future.
I brought my Land Rover in for two problems. One that was an easy fix, the brakes. The other problem was a water leak. The amazing Braxton team diagnosed the problem very quickly and fixed the leak! I could not be happier!
Posted: 11/24/2014 • Link to this review
Thanks for the review, Christine. We look forward to getting to know you and your Land Rover.
We have taken our Volvo SUV to Braxton for years and have grown to trust the team to give us reliable and trustworthy advice. Jason, in particular, is our go-to-guy as the resident subject matter expert on all of our service needs.
Posted: 11/24/2014 • Last edited: 4/15/2016 • Link to this review
It's great to read reviews directed at a particular Braxton team member. Although we have 17 spectacular employees, Jason is one-of-a-kind and really enjoys what he does.
Brought car in - they try and nickel and dime you. Said oil would leak if it wasn't changed within 7500 miles. I asked how this is even possible - they quickly back tracked. Next - dropped car off for simple repair job - they kept car for 2 days and couldn't provide WHEN it would be done. I finally picked my car back up WITHOUT service. DON"T GO HERE
Posted: 8/20/2014 • Link to this review
Hello Packers1, Iím sorry you feel you didnít receive the level of service you were expecting. I know there must have been some miscommunication. We would never tell a customer, if they didnít change their oil every 7500 oil would leak. However, (Iím assuming you have a BMW) we would explain that we recommend changing the oil and filter every 7500 miles to prevent sludge build-up in the engine. The full explanation is too long to explain in this response. Please search, BMW engine sludge. Youíll find pages and pages of information on sludge build-up and 15000 mile oil change intervals. Unfortunately packers 1 doesnít give us enough information to identify you so we could review your file to see what you came in for and what may have happened during your visit. Or to allow us to follow up with you. Were always here to make things right. You can contact us Monday Ė Friday 8AM-6PM we would be happy to hear from you. The Braxton Automotive Service Team.
We began to patronize Braxton following a tip from a friend and have been very pleased with their quality of service. It far exceeds that provided by the Volvo dealership with whom we historically dealt. Jason, our primary contact at Braxton, has been an invaluable resource.
Posted: 8/11/2014 • Link to this review
Thanks for the review, Stephan. Customer service is of utmost importance to us. It's nice to hear how much of a difference it makes coming from our customers.
Why does Adam recommend this place as an alternative to the dealer for a luxury vehicle out of warranty. Same price for an oil change on my German car but have to wait 2 hours. Battery twice as expensive as dealer. And CLUELESS when diagnosing electrical problem. Had to take it to dealer for major electrical repair after taking to it Braxton where mechanics cannot diagnose. This place is a joke.
Posted: 12/17/2013 • Link to this review