Dr Bray seems kind and competent, and I like the cat!The need for frequent office visits for BP medication seems excessive, as I monitor my BP regularly and know when something is awry. It feels... more like the office needs the billing, and I have a high copay.Followup is haphazard - it can take days to get a reply, and then action on the request can take a few more days. The office manager nearly yelled at me once, saying a prescription was mailed on a certain date. When it finally arrived, it was postmarked a week later.
Dr. Brays practice is horrible and is completely incompetent. I rely on my medicine everyday to keep me alive, and her office neglected to write or call in my life-depending / life-saving... prescription. On the day I needed the medicine I went into the office in person and requested them to call in the prescrip. They did not do it that day, and I had explained it was life threatening. Nor did they call it in the next day. THIS PLACE F0CKING SUX @SS they deserve to get shut down!\r\rAnd I have been going there for 10 years and have never seen Dr. Bray. She is the ONLY Dr. on staff...THIS PLACE SUCKSS!VIEW MORE »VIEW LESS »
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Posted on Citysearch on: 6/30/2009
Dr Bray seems kind and competent, and I like the cat!The need for frequent office visits for BP medication seems excessive, as I monitor my BP regularly and know when something is awry. It feels more like the office needs the billing, and I have a high copay.Followup is haphazard - it can take days to get a reply, and then action on the request can take a few more days. The office manager nearly yelled at me once, saying a prescription was mailed on a certain date. When it finally arrived, it was postmarked a week later. <sigh>
Posted on Citysearch on: 12/16/2008
Dr. Brays practice is horrible and is completely incompetent. I rely on my medicine everyday to keep me alive, and her office neglected to write or call in my life-depending / life-saving prescription. On the day I needed the medicine I went into the office in person and requested them to call in the prescrip. They did not do it that day, and I had explained it was life threatening. Nor did they call it in the next day. THIS PLACE F0CKING SUX @SS they deserve to get shut down!\r\rAnd I have been going there for 10 years and have never seen Dr. Bray. She is the ONLY Dr. on staff...THIS PLACE SUCKSS!
Posted on Citysearch on: 12/10/2008
I was just looking up Dr. Brays phone number (because I had input it incorrectly in my new phone) and was astounded to see bad reviews on the this site for her office. My question would be: If you are a woman, and have you ever felt while you were at the doctors office that you were being marginalized, or that you were not being taken seriously? I have felt that way many times. \r I remember my husband and I going to a male doctor with the same exact symptoms and he was given a full work up and I was given the brush off!! Come to dfind out I was the one with the medical problem not him! There is something to be said about a female doctor and a medical professional that actually listens to you! If you have ever experienced sexism in the medical field I want to assure you that this will not happen with Dr. Bray.\rThose people above that got there feelings hurt by the receptionist better stay away from the DMV and trying to return a piece of merchandise without a receipt!\rWhen I am sick or need care I dont seek out the place with the best receptionist, I seek out the place with the best doctor. Which is what you have @ Dr. Brays.\r
Posted on Citysearch on: 9/29/2008
I have had nothing but wonderful experiences with this practice. True, i have never, ever seen Dr. Bray. My doctor, i guess i should say nurse practitioner, John Anderson is who i see. He is awesome and i never would have known he was not a doctor had he not told me. He does the same things a doctor does anyway so it makes no difference to me. Additionally, the rest of the staff is very polite and friendly and i've never had to wait in the waiting lounge for any considerable length of time either. The office is very nice, homey, and comfortable and it has nice antiques to look at. Also, i LOVE the fact that a cat is allowed to roam the office and keep people company. If you are looking for a good doctor, go to Dr. Bray's office. Even if you dont or never see Dr. Bray go there anyway. The nurse practioners are very skilled, professional and polite. Another thing, when i have called to get a prescription refilled or make an appointment the people that answer the phone have been very polite. Pay absolutely no attention to the negative reviews for this practice. They are unfair and they obviously have no clue about what nurse practioners do.
Posted on Citysearch on: 7/8/2008
I wish there were fewer than one star on the rating scale so I could tell potential patients just how lowly I esteem this practice. After I left, I looked up the state board of medicine and learned that Bray was on probation(she since is off). It is no wonder. Keep looking for another doctor; don't go to this place. Surely the five-star ratings come from friends and family. \rThe office is the most unprofessional -- of any kind -- I've ever visited. It's dirty, and cats roam the office and are even allowed back into the exam areas. (What about people who have cat allergies, or those who are afraid of cats? Seems a doctor would be aware of the high incidence of cat allergies and be sensitive to that). There's a cavalier, lax attitude at this place that is shocking. I was told that a PA would see me, as Dr. Bray is unavailable most of the time. I did not see a PA; I saw a nurse practitioner The office person said, ""same thing."" No, it's not -- they are licensed differently, trained differently. I don't want to see a nurse for my annual exam. In a metro area like Atlanta, why would a person settle for a nurse practitioner or PA for a first visit anyway? If I lived in the remote areas of Appalachia, maybe I'd be satisfied seeing the PA or NP for the first time -- but not in Atlanta. I expected Dr. Bray to at least come in and introduce herself, as this was my first (and last ) visit, but she was absent. I was appalled. And of course I was charged as if I had seen a doctor. And the wait to see the nurse was close to two hours! \rI wouldn't take my sick cat to this place.
Posted on Citysearch on: 7/4/2008
I've been going to John, the PA, for years and find his bedside manner and care unmatched, but after my last visit I won't be back. I don't object to seeing a PA over the doctor, per se, but I don't think I should pay Doctor rates and receive PA care.\r\rMy last visit (for the flu) resulted in a $300 charge, and yes, I have insurance. There was a charge for an office visit, a separate charge for taking my bld. pressure, and finally a charge for ""emergency care"" (none was rendered.) There were other line items I can't recall that totaled the $300.\r\rI spent ten minutes with a PA or nurse: they take my bld. pressure, temperature, weight, and listen to my breathing and issue a prescription and send me on my way, with a charge that's risen threefold since my last visit. I don't appreciate being gouged, particularly by professionals you're supposed to have a lasting relationship with. I also ought to occasionally see the doctor I'm paying. It suddenly occurred to me after this episode that I don't know what she looks like.\r\rJohn--you do great work, and Catherine I wish you the best of luck in your practice.
Posted on Citysearch on: 6/27/2008
Don't listen to the NEGATIVE reviews!!! Try it for yourself. I have been going to Dr. Bray's office for over 8 years and wouldn't go anywhere else. I LOVE Dr. Bray, the Nurse Practioner(John) and all of the staff. Everyone is great!!! I personally LOVE seeing the nurse practioner (John) versus Dr. Bray. We have a GREAT relationship. He cares so much about his patients and truly is a wonderful guy!! Dr. Bray is great as well. I've seen her numerous times, but I just bonded more with the nurse practioner (John). My husband is the opposite. He prefers seeing Dr. Bray. The office is filled with antiques and old medicine bottles that were a interest to me as well as my eight year old son. He had many questions upon seeing all of the old medicine bottles, instruments, etc. My three year old daughter gets a kick out of sitting in an antique school desk when we visit. The staff is wonderful and I've never been mistreated or felt that the staff wasn't concern with my needs. They always address all concerns when I've phoned in or came in to the doctor's office. Again I will say I LOVE this office and staff. They make you fill like family..
Posted on Citysearch on: 5/30/2008
I am totally shock of the negative remarks of Dr. Bray's office. I have been going to her office for the past 3 years and have never encounter anything negative. The receptionist does her job well and will not allow people to run over her. An office must have rules and you must obey them! The cat, love the aviance, the antiques, everything. I felt at home, my mom was an herbalogist, so her waiting room is unique! I always got to see Dr. Bray. You must request to have her in your visit, come now, she's a busy woman!!! The staff has always treated me with respect to privacy and courtesy! I wouldn't go anywhere else! I have been to many a doctor here in the Atlanta area and have not come to finding anyone that treats you so well and takes the time to listen to you. You are not rushed in or rushed through your appointment. Keep up the great work Dr. Bray and your staff!
Posted on Citysearch on: 5/15/2008
When my husband looked Dr. Bray's office phone number up on line because he was sick, we were both shocked to see the negative remarks about Dr. Bray's practice. \rWe have always been exceptionally well taken care of there. Any one who knows Dr. Bray (and her long time staff), knows how compassionate she is, and I have never had any situations with staff in a negative manner either. I think people rarely take the time to log a positive review of a business. When one is displeased, it is easy to pick anything apart, and bring to light our disappointment and vent anomymously on the internet. \rDr Bray's office is unique and may not be for everyone, but they are the one for MY family!\rThank you Dr. Bray and Staff!
Posted on Citysearch on: 4/28/2008
I have been to Dr. Brays for a 4-5 years. I am shocked to see these reviews because I never experienced anything similar to these ""cons"". I am not saying these people didn't have bad experiences here, but for me I have had zero problems, friendly receptionist, and short waits. I have never seen Dr. Bray but who the hell cares?? The people there are qualified well enough to handle your sickness I promise you that.. and there is a comfortable feeling I got from the place. It just seems only the people that had bad experiences have rated this place which is completely underrated.
Posted on Citysearch on: 3/18/2008
I've been a patient there for more than a decade and haven't seen Dr. Bray for the last 9 years I believe. The general feel has been going downhill for quite a while. They have screwed up every other prescription for me. For the longest time I could not believe that they allowed a CAT to roam freely in the office!!!! In a Dr.'s office????? How unhealthy can it be? Cat stuff in a box somewhere? I'm alergic to cat's ! The service has been just ok, no better or worse than a lot of other places, however, I ""joined"" her practice based on seeing her, my releationship with her, etc. I can understand once established , a Dr. may choose to ease off on the amount of work, enjoy life a little more after years of hard work and a level of success, but that is her choice, not mine. I choose to end my business with the office, I'd rather see someone I feel good about, it's all about ME and my health, how I feel about seeing my Dr., not a practitioner (although he seems smart enough). I'm just kind of over it...time to move on.
Posted on Citysearch on: 3/17/2008
I've been with this practice for years. I like the homey feel of the office. The staff have always been friendly to me and I can usually get an appointment when needed. I have had some long waits but my visits usually took care of my illnesses. My only gripe would be that I've never met or seen Dr. Bray in person. I do find that strange since it is her practice. Also, I don't necessarily like the cat but if you say something, the staff will put it up. I don't go to the doctor often so I guess that's why I've been with this practice for so long. I only go to this office only when needed which can be some number of years in between visits. Thank God for good health.
Posted on Citysearch on: 3/4/2008
My daughter was a patient in Dr. Bray's office last year.\rEverything was overall okay, if it wasn't because of the rudest receptionist I have ever encounter in my entire life.\rNo matter if it was on the phone, at the office, morning, afternoon, ""Miss front desk, misserable, rude, over 30, 'all I do is seat down and answer the phone, eat junk and treat people like dirty rags' "" was in a single word an authentic witch.\rNothing matters for her, if it was an important issue, if it was an urgent matter, if it was white, black, brown, for her nothing mattered but her own way of doing things.\rI never went back, my daughter needed to get her third shot of a vaccine, and I just never went back, it was painful to be there and be treated so poorly, it was dissapointing to see how a good doctor could have such an awful staff, such of rude front desk person.\rIf you have high expectations, if you like to be treated professionaly and customer service is an important issue for you, don't ever choose Dr. Bray's office.\rI highly complainted about this woman, I sent an e-mail to Dr. Bray, and she never ever responded, that was another reason for me to never go back, how can you get an e-mail complaining about your staff in your personal e-mail account and never respond to it?, how can you keep somebody that is really hurting your business?\rIWhat ever happened with Customer Service in this country?
Posted on Citysearch on: 2/21/2008
I've been Dr. Bray's patient for two years and actually saw the doctor only once -- and that was because I needed special tests run before major surgery, otherwise I've been seen by nurse practitioners. The NPs are fine, and I know they are well-educated medical professionals, but I think it would be good customer service for the doctor to introduce herself to new patients on their first visit, if possible. I didn't even know what she looked like until she ""had"" to see me a couple months ago. Her name alone is on the sign outside, after all. I was in a giant bureaucratic HMO for 12 years, and saw my primary care physician at least once a year (probably went to the doc 2-3 times a year on average). Again, I'm not anti-nurse practitioner, but I do actually want to see the doctor on occasion.\rThe office staff aren't bad, but they aren't great, either. I needed to get an antibiotic before going to the dentist -- standard procedure for folks with recent surgeries like mine. Dr. Bray was on vacation, and her replacement refused to write me a prescription, saying I didn't actually need the antibiotic. Wrong. I do. My dentist knows it, it's in all my paperwork, etc. So, I was charged a $40 missed appointment fee from my dentist because I didn't get the antibiotic in time for the appointment.\rLast straw. I'm finding a new doctor.
Posted on Citysearch on: 12/19/2007
I have been a patient of Dr. Bray for about 5 years now. I saw her once in 2002 and have seen Terri, one of the NPs since. Terri is great - but the rest of the staff, AWFUL. I am extra nice to the receptionist, even though she has been nasty to me on several occassions because if I am not - I'm afraid she would do something ""creative"" with my records. Plus I'm not really a mean person. I know that her job isn't easy. Still, perhaps she might want to find a job with less customer contact. Sadly, the nurses or assistants who actually do your BP, temp and weight, change with regularity. My last visit the nurse argued with me about something in my chart. She demanded I get off the table ""show me where it is, I can't find it."" Needless to say once I did, she cooled down a little but still, her attitude was extremely unprofessional. Visit before that - the nurse poked me so many times for a draw she had to get someone else to do it and I had a bruise for a week. Just a thought - if staff aren't sticking around there might be an issue that Dr. Bray might want to examine? Howabout these reviews?\r\rAnyway, if Terri goes - I'm out of there. I only remain because I only go once a year, I've got no major health concerns and they are conveniant. But honestly, I don't think Dr. Bray has any idea how her practice is run. I hope if she knew, she'd be apalled!