I want to warn anyone who thinks about doing business with this company. I have never received such awful customer service in all my life. While her products are nice, she is completely unable to work with her customers to get an order corrected. Basically I was told that (even though she does allow exchanges) that I was not able to exchange and I would have to order a new veil because by her timeline I should have had the package postmarked 9 hours earlier. She was completely unable to work with customers to resolve situations, her phone number on her website does not work, which does not allow customers to contact her if they are having issues (which I was). I would have given this business "0" stars on Service and Value if I could have.
Posted: 10/16/2007 • Last edited: 1/26/2009 • Link to this review
I must say I am thrilled with my veil, both the quality and the price. Olena did a wonderful job! My veil was not on her website; however I e-mailed her what I was looking for and she promptly provided me with the cost. She was very helpful and nice when I called to talk over the details. At the astonishing price of $55 plus shipping and handling, I received a veil more beautiful than those expensive veils in specialty bridal stores. She turned it around so quickly, I was amazed. She received payment on a Friday and I received my veil on a Tuesday.
Posted: 7/24/2006 • Last edited: 1/02/2008 • Link to this review
* 24-Hour Service Available