• Claim This Profile!
    Join thousands of businesses who are using Kudzu to find new customers.

    When you register, you can:

     •  List your specialties
     •  Respond to reviews
     •  Create special offers

Bridals by Lori

15 Reviews

(404) 252-8767 www.bridalsbylori.com... » View Website »

6021 Sandy Springs Cir NWAtlanta, GA 30301   map »

Business overview

Reviews

View More »

BUYER BEWARE, 11/01/2012

BUYER BEWARE!!! PLEASE READ THIS BEFORE YOU SHOP AT BRIDALS BY LORI. My daughter ordered a dress for my son's wedding - she was the "best man." The dress arrived 3 weeks before the wedding, and it... was at least 2 sizes too small! When I called the store in a panic, the manager offered no help whatsoever. She was only concerned with making sure I knew WE were to blame - that WE insisted on ordering a dress that was too small. Seriously, that's what she said. When I suggested that it was her job to measure and tell us what size we needed, she got defensive and shrill. She offered absolutely no solution to the problem. She never offered to help us get a new dress or fix the existing one. My daughter had to run around trying to find another dress with 3 weeks to go. Luckily, she found a bridal shop willing to sell her a sample dress, and it was altered just in the nick of time for the wedding. This situation caused a lot of stress during the last precious weeks leading up to the wedding. Bridals by Lori doesn't care about their customers. I cannot imagine treating customers in my business the way I was treated there. I'm now left with a $320 dress that will never be worn. And I've had to spend hundreds more to get a dress in time for the wedding. I would NEVER trust them with a wedding dress! Don't let them ruin your special day. Shop elsewhere.

VIEW MORE »VIEW LESS »

Could Care Less About Customers. All About the $$$, 8/17/2012

They are ALL ABOUT THE MONEY and could care less about their customers!!!!!!!!!! I purchased 2 wedding dresses from this store and paid a $7,500 deposit. Unfortunately, I'm in the middle of a major... domestic violence situation and have been in hiding for over 30 days. I can't return to my own home or city. I can't even work for fear that my ex-fiance will find me and kill me. When I called to explain my situation to the Bridals by Lori staff, I was told that unless I pay the remaining balance, both dresses and my $7,500 deposit would be lost. The staff and owner showed no concern for my current situation and refused to work with me in any way. I understand not getting my deposit back but was hoping to work out getting one dress so that I could sell it for much needed money. I am very displeased with their complete lack of human consideration.

VIEW MORE »VIEW LESS »

Displaying 1-15 of 15

Reviews

ottopc

Reviews: 1

BUYER BEWARE

BUYER BEWARE!!! PLEASE READ THIS BEFORE YOU SHOP AT BRIDALS BY LORI. My daughter ordered a dress for my son's wedding - she was the "best man." The dress arrived 3 weeks before the wedding, and it was at least 2 sizes too small! When I called the store in a panic, the manager offered no help whatsoever. She was only concerned with making sure I knew WE were to blame - that WE insisted on ordering a dress that was too small. Seriously, that's what she said. When I suggested that it was her job to measure and tell us what size we needed, she got defensive and shrill. She offered absolutely no solution to the problem. She never offered to help us get a new dress or fix the existing one. My daughter had to run around trying to find another dress with 3 weeks to go. Luckily, she found a bridal shop willing to sell her a sample dress, and it was altered just in the nick of time for the wedding. This situation caused a lot of stress during the last precious weeks leading up to the wedding. Bridals by Lori doesn't care about their customers. I cannot imagine treating customers in my business the way I was treated there. I'm now left with a $320 dress that will never be worn. And I've had to spend hundreds more to get a dress in time for the wedding. I would NEVER trust them with a wedding dress! Don't let them ruin your special day. Shop elsewhere.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

mustangccs

Reviews: 1

Could Care Less About Customers. All About the $$$

They are ALL ABOUT THE MONEY and could care less about their customers!!!!!!!!!! I purchased 2 wedding dresses from this store and paid a $7,500 deposit. Unfortunately, I'm in the middle of a major domestic violence situation and have been in hiding for over 30 days. I can't return to my own home or city. I can't even work for fear that my ex-fiance will find me and kill me. When I called to explain my situation to the Bridals by Lori staff, I was told that unless I pay the remaining balance, both dresses and my $7,500 deposit would be lost. The staff and owner showed no concern for my current situation and refused to work with me in any way. I understand not getting my deposit back but was hoping to work out getting one dress so that I could sell it for much needed money. I am very displeased with their complete lack of human consideration.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

prettygrl08

Reviews: 1

HORRIFIC CUSTOMER SERVICE!!

Spent $6,000 + for dress & veil. Seamstress got blood stains on it. Manager wouldn't return calls nor would owner. I strongly urge brides to avoid this shop!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

ArmDee

Reviews: 2

Not a happy customer

As quoted from the owner/s, "We are a mega bridal shop" is an understatement. Unfortunately, they also have the same type of "mega" customer service to match it. Under normal circumstances, this shop has a wonderful protocol for treating the customer well. All the worker bees follow these rules to a tee, except when something goes wrong on the assembly line. No protocols exist on how to admit ones faults, or simply apologize for wasting their customers time and maybe try to make the additional time we had to spend in there, due to their mistake, more pleasant. Overall, they are too big to care. I would like to think this experience may have been an accident but since I dealt with several employees and got the same attitude, I have deduced it is the underlying mentality of the establishment. My recommendation is try other shops and if you have too, leave this place as a last resort.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

bridetobeatlanta

Reviews: 1

WORST SERVICE

I ordered my bridesmaid dresses from Bridals by Lori. The sales associate who made the sale quit shortly thereafter and I became a 'floating' client with noone assigned to my account. The estimated ship date was two months prior to my wedding - which was good because all the bridesmaids were out of state and the dresses had to be sent to them. It is now three weeks before my wedding and the dresses are NOT in and nobody can give me a straight answer. The bridesmaid manager Efran will not return my calls and each associate I speak with acts like I am silly to be upset about the timing and lack of response. I would never recommend this place to a friend or perspective bride. Bottom line - horrible customer service and horrible follow through on contracts.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Kate M.

Horrific

Horrific is truly the single word that describes this shop and I would never recommend it to anyone! Sales staff - rude and snotty {to which they ha...

  • Overall
  • Quality
  • Service
  • Value

Guest G.

Alterations

HORRIBLE!!! First of all, the lady I had could ONLY do alterations on Friday, and constantly had to work around her schedule. I live in Greenville, ...

  • Overall
  • Quality
  • Service
  • Value

LisaKB

Reviews: 5

One Stop Shopping

I was married last year and this was the first and only bridal shop I needed to visit. I found my dress, my headware, my shoes, all at Bridals by Lori. At first I was overwhelmed by the amount of dresses but my consultant helped me find exactly what I wanted. It was easy & fun. A little pricey, but worth it for the convenience. Highly recommended!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Tiny90

Reviews: 166

fabulous

i was just married a few months ago. i shopped all over atlanta and by far, bridals by lori was the best. best selection, best service, and best salon. they are friendly, honest and reliable. i loved my gown, my bridesmaid dresses and we even used them for our tuxedos. i recommend bridals by lori to anyone - they made my wedding day a breeze - i will be forever thankful!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

TexanArtStudio

Reviews: 2

Horrible Bridesmaid Dress Experience

Bottom line - the service is uppity but you'd think a little more friendly when you're spending an easy $250 and up per person, per dress. Worst part is that two of the dresses that they ordered for myself and a fellow bridesmaid were 3 sizes too small (that's a hard mistake to correct even by an awesome tailor). The other bridesmaid used the same place for her wedding in January and the dresses were sized fine. READ THE FINE PRINT - YOU HAVE NO RECOURSE IF THEY ORDER IT INCORRECTLY.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

cantgetenuf

Reviews: 12

High End Bridal Retail

This is the boutique to go for high end designer bridal gowns. Service was exceptional; carries many great collections for brides, bridemaids, moms, flower girls, and menswear.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

madisonfaker

Reviews: 20

Don't go here

They made my wedding dress shopping experience terrible. The consultants were rude and unprofessional. I only bought my dress from here because they were the only shop in the state that carried it. I spent $4,000 and they couldn't even remember my name.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Christine S.

My daughter got her dress here but..

If I had not found this particular dress for such a good deal I do not think I would shop here. First of all, I did not make an appointment my daughte...

  • Overall
  • Quality
  • Service
  • Value

Alix N.

Snooty Bridal Store, Horrible Service

Bridals by Lori has a good selection of gowns, but that is about the only good thing about them. I know of 6 brides who got their dresses there, and ...

  • Overall
  • Quality
  • Service
  • Value

Sara H.

Best Selection

Bridals by Lori has the best selection of any bridal store in town without making you feel like you absolutly don't belong because you don't have a su...

  • Overall
  • Quality
  • Service
  • Value