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Bridals by Lori

6021 Sandy Springs Cir NW 
Atlanta, GA 30301
Phone: (404) 252-8767
Website: www.bridalsbylori.com...
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Bridals by Lori Bridals by Lori : Bridal Shops, Atlanta, GA



Reviews
Reviews: 1

Posted on 11/1/2012

BUYER BEWARE
BUYER BEWARE!!! PLEASE READ THIS BEFORE YOU SHOP AT BRIDALS BY LORI. My daughter ordered a dress for my son's wedding - she was the "best man." The dress arrived 3 weeks before the wedding, and it was at least 2 sizes too small! When I called the store in a panic, the manager offered no help whatsoever. She was only concerned with making sure I knew WE were to blame - that WE insisted on ordering a dress that was too small. Seriously, that's what she said. When I suggested that it was her job to measure and tell us what size we needed, she got defensive and shrill. She offered absolutely no solution to the problem. She never offered to help us get a new dress or fix the existing one. My daughter had to run around trying to find another dress with 3 weeks to go. Luckily, she found a bridal shop willing to sell her a sample dress, and it was altered just in the nick of time for the wedding. This situation caused a lot of stress during the last precious weeks leading up to the wedding.

Bridals by Lori doesn't care about their customers. I cannot imagine treating customers in my business the way I was treated there. I'm now left with a $320 dress that will never be worn. And I've had to spend hundreds more to get a dress in time for the wedding. I would NEVER trust them with a wedding dress! Don't let them ruin your special day. Shop elsewhere.
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Reviews: 1

Posted on 8/17/2012

Could Care Less About Customers. All About the $$$
They are ALL ABOUT THE MONEY and could care less about their customers!!!!!!!!!! I purchased 2 wedding dresses from this store and paid a $7,500 deposit. Unfortunately, I'm in the middle of a major domestic violence situation and have been in hiding for over 30 days. I can't return to my own home or city. I can't even work for fear that my ex-fiance will find me and kill me. When I called to explain my situation to the Bridals by Lori staff, I was told that unless I pay the remaining balance, both dresses and my $7,500 deposit would be lost. The staff and owner showed no concern for my current situation and refused to work with me in any way. I understand not getting my deposit back but was hoping to work out getting one dress so that I could sell it for much needed money. I am very displeased with their complete lack of human consideration.
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Reviews: 1

Posted on 8/2/2012

HORRIFIC CUSTOMER SERVICE!!
Spent $6,000 + for dress & veil. Seamstress got blood stains on it. Manager wouldn't return calls nor would owner. I strongly urge brides to avoid this shop!
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by amkelsey at Citysearch

Posted on Citysearch on 5/1/2012
Awful Customer Service!
AWFUL, AWFUL, AWFUL!\r\rBridals by Lori has the absolute worst customer service I have ever been an unfortunate witness to!\r\rI ordered a bridesmaid dress from them back in January that was expected to arrive sometime in March/April. I never recieved a call, email, or anything from them when they did arrive and the only reason I found out they were in was because the bride asked me if I had gotten my dress yet. Additionally, I was originally planning on picking up my dress the weekend of the bachelorette party in Atlanta (I live in New Jersey), but plans changed and I needed to change my order to have it shipped. After a week of calling the shop (I did not call on weekends as their website expressly states NOT TO CALL ON WEEKENDS, THEY WON'T PICK UP. Ridiculous. Hire a person to answer the phones) with no one answering and leaving messages, no one has contacted me either on the phone or via email.\r\rI personally got married last December and bought my dress at one of the big box bridal designer's stores and recieved far better customer service than at this ""high-end"" bridal boutique. You're paying a premium price for their products and should recieve exceptional customer service, but this is not the case at Bridals by Lori.\r\rIf you are a bride, think twice about getting your wedding or birdesmaids dresses here. Their utter lack of communication and customer service is, quite frankly, embarassing. They are more than willing to take your money, but once that is done, they could care less about their customers. You'd be better off shopping somewhere else\r\r...
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by natoshamengel at Citysearch

Posted on Citysearch on 8/8/2011
You are the best
Incredible customer service. I felt like an absolute princess. Thanks so much! You are the best
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