My Rover was delivered here by tow truck after a breakdown (now Dare Britannia -- name change for copyright reasons). Electrical problem, intermittent and bizarre -- but quickly isolated to a failing alternator. I got a comprehensive email report on the trouble-shooting steps plus a phone call to explain the weird symptoms. Also got an after-action report once the new alternator was installed. The whole forensic process was superb. Work was finished in a bit more than a day at shop rates and parts costs comparable to my local garage (Long Beach peninsula). Tremendous service, really -- Iíve put 330,000 miles on the rig since new (1997 NAS Defender 90 soft top) and at some dealerships, the service queue is days or weeks to get started. After this first experience at Dare Britannia, Iíve made the 5-hour round trip twice for additional work. The attention to detail is remarkable, and the range of skills is top notch. My latest project cost $6,000 and every penny well spent. Despite the Christmas holidays and needing parts from the UK, the work was done on schedule. And like the first emergency repair job, I got a steady flow of progress reports from the shop floor -- emails, two sets of shop photos on newly fabricated fittings, and a tech journal growing to 40 numbered items as the project went forward -- the most helpful customer interface Iíve ever had. Hats off to the whole crew here. My Roverís never had higher quality care.
Posted: 1/24/2013 • Link to this review