by baldwinxyz at Citysearch
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Not for Consumers, Really just for Contractors, average consumers are afterthought.
I drove several miles around detours, burning a lot of gasoline, yesterday to get a price on vinyl windows INSTALLED by their company. \r\rI called their company and they told me that yes they do installations. I told them ON THE PHONE that I had already had several companies come out and measure my windows. I wanted to get a quote from Brookside and they assured me on the phone they could get me an price on windows Brookside Lumber would install.\r\rWhen I arrived a bald man asked me who gave me the first quotes. I told him the names of the companies who game me estimates. Then he says I'm sorry Brookside Lumber couldn't give the price on installed windows that I asked for on the phone and drove out there for! Brookside Lumber didn't want to offend their contractor customers.\r\rI was mad as heck with gas prices of $4 a gallon!\r\rNow if they said that on the phone. I would have been OK with it. If one of their guys would have had the integrity to say hey I took the call and I appologize. No, they all had amnesia. Nobody would even admit to taking the call!\r\rThey didn't even offer me a few bucks to pay for my gas for the trip over there, for the mistake THEIR PEOPLE MADE!\r\rFunniest part was one of the contractors they didn't want to offend was quoting me TRACO windows. Brookside's people told me they don't even CARRY TRACO. So their favorite contractor wasn't even going to buy windows from them anyway!\r\rNow if they want to be a wholesale operation, that's their decision. I wouldn't mind that at all. I mind wasting my time and wasting my money.\r\rLowes and Home Depot it is from now on! Actually, Lowes and Home Depot had better prices, they carry name brands and they install windows too!\r\rNow if you're a contractor you should love Brookside Lumber. I wouldn't stop there to buy so much as a screw now. And small local businesses wonder why the big box stores are cleaning their clocks competitively!
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