This is BUGSAC's TrustRating, which is based on both the number of reviews BUGSAC has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful BUGSAC has been to the Kudzu community.
Got a chip or crack in glass - Go see Rick.
I've used him for a few jobs and every time first rate, quick, and fair pricing. He's been working in glass and the Sactown area for many, many years. Great Service.