I took three very old, valuable posters to be framed. Tom walked me through the steps I should take to preserve them, and helped me choose the perfect mat and frame. I was thrilled with the final result! They were ready to be picked up in less than a week, and for a very reasonable price. Buckhead Custom Frames is more professional, faster, and less expensive than other places I have used before. I will be back!
Posted: 4/17/2007 • Last edited: 1/02/2008 • Link to this review
I had a my son's highschool football framed by Tom last week. It was great that they had a fixed price as I was not in the mood for haggling. Customer service was great and I couldn't be happier with my frame. I'll definatley come back as a customer.
Posted: 6/05/2006 • Last edited: 1/02/2008 • Link to this review
Thanks artroo, due to the volume of our workload, we do ask that customers request an expedite service if they need it. We can usually accomodate most timeframes for turnaround. Thanks! Tom www.buckheadcustomframes.com
I had a very large piece framed here and loved the result, it was exactly what I wanted, however while I was picking up my order and waiting in line, the woman in front of me was very dissatisfied with what she had ordered and I didn't feel like the customer service person was doing much to amend the situation, which is why I'm giving them four stars instead of five.
Posted: 11/10/2005 • Last edited: 1/02/2008 • Link to this review
Thanks atlmichelle for the feedback. I seem to recall that incident in detail. The customer had changed her order several times over the course of 5 days (on the phone mind you.) It was difficult to keep up with her changes and we had to reframe her artwork three times (free of charge.) While the customer is always right, I think in her case she was a bit confused on what she wanted. I ended up not charging her and referring her to another frame shop in the end which she was happy with. Please contact me if you have any additional questions. Thanks, Tom www.buckheadcustomframes.com
Thanks Shimon, I'm glad to hear that you're happy with your frame. Regarding pricing, we regularly review market data and pricing in the Atlanta area and believe that we provide the greatest value for your money. I'd love to keep you as a long time customer so please contact me if you would like to discuss further and I'll make sure that you're happy. Thanks! Regards, Tom www.buckheadcustomframes.com
Dear Aaggarwal, I'm sorry to hear about your experience. I've searched my records and can't seem to find the details of your situation. I'm surprised to hear about your comments around price as we have a lowest price guarantee and have consistently beaten all competitor pricing in the Atlanta area. If you could please contact me, we can discuss and I promise to make this right for you. Again, my deepest apologies and I look forward to hearing from you soon. Regards, Tom www.buckheadcustomframes.com
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