I have purchased 2 vacuum cleaners here - they do a good job selling but terrible on repair. They overcharge and try to pressure you into "trading in" to a new one. This has happened to me three times. The owner/main sales person must have been a used car salesman in a previous life. This time they have lost me as a customer for good. They go totally against the rule of buying local - in their case, it does nothing for you - go ahead and buy that vacuum online and send it off for repair - you will save $$.
Posted: 1/09/2014 • Link to this review
Came in with my vacuum from a 'XYZ' chain retail store. Althought it was under warranty, my issue was not. I will never by into the bagless hype again. The store manager, Randy, unclogged my vacuum on the spot for a minor charge. He then offer to allow me to trade it in on something he thought I would find better suited for my needs. Not only did he take time to ask questions & offer options, I felt like I had just made a friend. I ended up trading-in my bagless machine & now am the proud owner of a Simplicity upright. Bonus it is made in the USA. Incredible people, incredible store. Highly recommended them to all my friends!!!
Posted: 1/29/2011 • Link to this review
Went in looking to purchase a vacuum for my daughter, & the gentleman that help us was extremely knowledgable and helpful. He even told us to think about it and come back. Ending up buy that day, & my daughter is very happy with her new Miele. Thank-you Randy, the store manager.
Posted: 4/19/2010 • Link to this review
Let me start off by saying that I consider myself a very informed buyer. I am a "Research Queen" when it comes to big purchases, and oftentimes research for months before I make a decision. In addition to my "Research Queen" title I also hold the title of "Foster Mom" to kittens for the Humane Society. So...cat hair is a big issue! I have tried several big box store vacuums that received great reviews online but they just weren't getting the job done! So, the research ensued. Buckhead Midtown Vacuum was a beacon in the dark for me! I walked in and had the pleasure of dealing with Randy Prophater. Randy listened to my needs and led me to a vacuum in my price range that he felt fit my needs best. Randy understood the cat hair issue because he owns 3 (of course we shared pics). :) So, excitedly I brought the machine home, gave it a test run and it was just...well...OK. So, I brought the machine back (Randy greeted me with a warm smile) and I explained to him that I was ready to spend a bit more to get what I REALLY wanted. He led me to a Lindhaus machine that he was certain I would love. I was even given the option to pay the difference of the original machine and the Lindhaus in 30 days. He even threw in a box of bags to get me started! I am SO happy with my new vacuum and thoroughly enjoyed working with Randy. He was a joy to deal with and I recommend Buckhead Midtown Vacuum to everyone!
Posted: 7/08/2009 • Link to this review