I had BCR do three jobs at once for me - new roof, new gutters, and a cover on the soffits. I give them credit for sending someone out to give me a quote, on the spot, within a couple days of my inquiry. They also were ready to do the work within a couple days of my giving them the job. Each job took a day or less, and the whole thing, including rain delays and their days off, was complete in a couple of weeks. On the downside, all of the workers were immigrants, which meant that communication was a problem, with many apparently not speaking English at all. Made it hard to discuss the work and the inevitable problems that come up. Various requests I had were ignored. I was told emphatically there could be no changes once I had signed the contract, so problems that came up were left unaddressed. I had to work out a solution on my own for one problem. The most annoying person was the "supervisor" whose job was just to collect money and pretend to be supervising the crews. He was quite nasty when I brought up problems that had arisen and was furious that the job as contracted was altered ever so slightly to accommodate one problem. Very inflexible and indifferent to my needs. The work the men did, overall, was adequate. The quality of the gutters and downspouts rather flimsy. Would have been better off hiring my own subcontractor for that work and negotiating a separate contract.
Posted: 12/10/2008 • Link to this review