I used this location to rent a truck when I needed to move last year, they had good prices and the staff was very friendly and fun...so I went back to them when I needed a car. My car was in the shop, and I was able to get a rental from them on short notice. Once again the staff was very friendly eventhough it was a busy time of the day for them. They were able to give me a good price that my insurance would cover and I was on my way...again, very pleased. After reading the other negative comment here, I asked, and they don't do one way rentals out of state because this location is a franchise only in San Diego...they would have no way to get their car back!
Posted: 4/02/2008 • Link to this review
I made my reservation at least 3 months in advance with the above location. I showed up on time at the above location to pick up the car and spoke to Leasia ( Budget Manager) who neither greeted me nor seemed friendly. I showed her my reservation. The manager asked me if this was a rental truck reservation. I pointed out it was a car reservation. She did not look happy with this. The Manager then asked me where I was driving to and said Minnesota. The Manager rudely said she was not going to honor my reservation since she does not allow her cars out of state. I politely pointed out the rental policy stated no restriction on this and I have rented Budget cars in the past to drive to Minnesota and had no issues. The Manager flat out refused to rent me a car at this point. During this whole conversation the Budget Manager did not once address me by my customer name, but used "honey" & "sweetty" which of course is very demeaning. I politely requested that if the Budget manager was not going to honor my Budget Reservation could she then help with a reservation at the airport for the same price. She flat our refused and claimed it was my problem. I called the Budget 1-800 number and explained my problem, The phone personnel were very helpful and got my reservation transferred to the airport location right away The airport rental experience was pleasant and professional. The car was great and had a pleasant rental experience after the Mission Valley Nightmare.
Posted: 2/01/2008 • Link to this review