* By Appointment Only
Kudzu has a long list of restrictions that keeps a very upset customer (like me) from placing the kind of review that this so called, "company" deserves. You will pay a lot of money to get a list of... subcontractors that you can find yourself in the real yellow pages. Did not get calls returned. I got through this with the help of books and the subs advice. You will notice high turnover and you will not wonder why. People leaving, job openings, service changes. We were very displeased with the lack of help and follow through that we were promised. Conversations with the owner we very fragmented and of no help. You do understand that the positive reviews could quite easily be from employees or a service that specializes in, "marketing" which places fictitious ads.VIEW MORE »VIEW LESS »
The owner is the only person who provides estimates for this company. She conveniently only schedules appointments at 11 am or 1 pm in our area to "avoid traffic". We rearranged our work schedule... to be home in the middle of the day. The owner confirmed our appointment 2 business days prior then no showed the day of the appointment. We called her cell & business numbers without a return call. After waiting 2 1/2 hours, I sent her a text stating I would never do business with someone who does not value my time or have the decency to return a phone call. We never received a return phone call let alone an explanation or apology. We did receive a response to the text message claiming we were "aggressive". Apparently expecting someone to keep their word is considered aggressive to the owner. However, if you look at her responses to the negative reviews on this site, it should be very clear who is the aggressive one.VIEW MORE »VIEW LESS »
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Kudzu has a long list of restrictions that keeps a very upset customer (like me) from placing the kind of review that this so called, "company" deserves. You will pay a lot of money to get a list of subcontractors that you can find yourself in the real yellow pages. Did not get calls returned. I got through this with the help of books and the subs advice. You will notice high turnover and you will not wonder why. People leaving, job openings, service changes. We were very displeased with the lack of help and follow through that we were promised. Conversations with the owner we very fragmented and of no help. You do understand that the positive reviews could quite easily be from employees or a service that specializes in, "marketing" which places fictitious ads.
Area Lawrenceville, GA
Cost $30,000 and over
Date May 2016
Posted: 5/17/2016 • Link to this review
The owner is the only person who provides estimates for this company. She conveniently only schedules appointments at 11 am or 1 pm in our area to "avoid traffic". We rearranged our work schedule to be home in the middle of the day. The owner confirmed our appointment 2 business days prior then no showed the day of the appointment. We called her cell & business numbers without a return call. After waiting 2 1/2 hours, I sent her a text stating I would never do business with someone who does not value my time or have the decency to return a phone call. We never received a return phone call let alone an explanation or apology. We did receive a response to the text message claiming we were "aggressive". Apparently expecting someone to keep their word is considered aggressive to the owner. However, if you look at her responses to the negative reviews on this site, it should be very clear who is the aggressive one.
Posted: 5/03/2016 • Link to this review
Build your own pools of Georgia works with you to give you your dream backyard at a price that is very affordable. Follow up and customer service. Work is quality craftsmanship. They go above and beyond. They will also help you furnish your outdoor living space with companies that also value customer service.
Posted: 10/07/2015 • Link to this review
We interviewed close to 10 pool companies. Wendy's price to build a pool came in well below the other "large" atlanta based pool companies. Wendy was very easy to work with. Our pool build came across the usual bumps in the road. Wendy was very easy to reach and resolved the problems as we went. We like her business model of paying each individual contractor. She was quick to support us with contractors if we had any issues that needed addressing. The beauty of her business model is that if you change what you are building as you go, then you pay what that actual change costs with the contractors. I have heard where other pool builders can quote astronimical costs for additions to the scope. With other pool builders you are required to pay whatever they say for changes because you have no other choice. With Wendy, it simple..you pay what it costs to build the pool you desire. Our pool turned out wonderful. We had a few things that need to be addressed at the end of the pool build and the Build your own pool team has been in contact to resolve our issues, which are small and not noticeable to anyone other than us. Our pool is gorgeous and we love our new backyard paradise.
Posted: 6/07/2015 • Link to this review
We love our pool and really enjoyed working with Wendy and her team. The expectations were clearly laid out from the start of our pool project and followed precisely throughout the duration of our project. Wendy is responsive and very quick to make decisions and move forward. All of her contractors were readily available, kind and a pleasure to work with. Wendy knows this business very well and delivers a high quality product for a reasonable price....especially compared to her competitors. I really see no reason to use any other pool company...we are thrilled with our finished product, and we loved working with Wendy!!
Posted: 5/30/2015 • Link to this review
My recommendation on 1-10 scale=0! While my family really likes the pool it did turn out nice. The contractors where only average in workmanship and left oil spots on driveway, damaged garden lights and had little respect for the planted areas. Similar to other complaints we experience the same about hauling away debris we got charged for two trips, I was home and witnessed only one haul. Wendy the owner can sell ice to an eskimo, just be informed that she melts away once she receives her fee’s. - 'when you contact her the answer is always “we’ll take care of that”, fat chance you will hear back from her without many calls and request, she has a thousand excuses. Lastly, she will promise you that your pool will be ready in 3-4 weeks, ours was not completed on time, while weather can be an issue most good days no one will show as promised. Our pool construction started in late September with a promise for October 31 finally the pool was filling with water in late December. Now after several attempts to have them to return and level the pavers, fix the heat pump and replace the lights, Wendy and team have gone dark. You will find that she will make a promise and if you challenge her she gets very defensive. We have given up and hired a pool service to finish with fixing the remaining issues. If you still use BYOP, do not under any circumstances pay all her fee up front.
Posted: 4/09/2014 • Link to this review
Wendy and Jeff Corry really know how to build a pool! They came highly recommended to us but before we signed on we called some people from her list of references(4+ pages!) Their responses to our questions were very helpful and therefore we went through with the build. The work was done in three weeks and we couldn't be happier. All the subs were very professional and helpful. My husband was in construction for 40 years and even he was impressed by all the subs! We now have an oasis in our own backyard thanks to Wendy, Jeff, Kristen and Taylor. Thank you so much!
Posted: 11/11/2013 • Link to this review
This is an update to a review that I wrote back in November about BYOP and their support. I am glad to say that the owner has now stepped up and is helping me get the issue resolved. They are now working with the subcontractors and putting together a plan to get this fixed. To be fair, there was a disagreement on what caused the leak and once we found out that it was a different cause, that was no fault of ours, the owner of BYOP has committed to get this resolved fairly. I will update the review after completion of the work.
Posted: 11/04/2013 • Last edited: 12/19/2013 • Link to this review
You will not find a better pool builder in the state of Ga. Wendy knows how to build, design, and manage your pool build. She keeps you on budget and in my case under budget which I used for upgrades. Her team is great. Taylor and Kristen are on top of things. I could not be happier with my experience. Thanks y'all are the best, Bryan
Posted: 10/07/2013 • Link to this review
I cannot say enough good things about Wendy and her team! We had great communication with everyone. Taylor especially was and still is very helpful and attentive. We are very pleased with the work done and besides the weather related delays everything went really smoothly. We came in below budget on everything except decking because we added more square feet. Even with the added decking we were barely over our initial proposal. Our pool is beautiful and more than we could have imagined. We would use them again in a heartbeat!
Posted: 9/13/2013 • Link to this review
I had a great experience with Wendy, Jeff and team throughout my company selection and complete build process. Wendy is extremely quick to action and manages the contractors closely. She and Jeff delivered a beautiful pool that required tree removal, major excavation into a hillside, over 150 ft of dry stack stone walls and landscaping. We couldn't be happier with how it turned out. The most incredible part was that it was completed in 5 weeks from trees falling to us jumping in. The closest competitor told me it would take 3 months to complete. Wendy & Jeff both have been attentive to post installation questions and help whenever needed. This type of project is always going to have unexpected things come up and will never go perfect. From that perspective, it's important you have someone working on your behalf to solve them quickly. Wendy and Jeff did just that and I'd recommend them to anyone considering a pool.
Posted: 9/08/2013 • Last edited: 9/09/2013 • Link to this review
If you are looking for a quality pool, excellent customer service and an expert in the business then look no further. I have been working with Wendy and Jeff on several projects over the years and I am extremely satisfied with the way they handle their business. I truly appreciate the passion they have when it comes to designing pools and I highly recommend them to anyone looking to have a pool developed, designed, installed, repaired, maintained, etc. NO JOB is too big or too small from my experience.
Posted: 9/05/2013 • Link to this review
The only reason I gave them 2 stars is the pool did turn out nice and they have decent subcontractors. All I can say is they like used car salesmen- 'we take care of that, we will be there the whole time, any issues call me.' The bottom line is this company works on volume, not quality. With the volume she is working by committing to lower pricing, the attention to detail suffers. They accused my husband several times of micro-managing and interfering yet their subcontractors would constantly ask us questions we did not know the answers to and they w. Throughout the process if you ever have an issue or don't agree with something, they gets extremely defensive and overreacts to everything. And when she says they will handle it- all that means is she will pick up the phone and call someone to do it and charge you as opposed to doing it herself within the budget. I also caught them in several lies- one being 'had to pay $700 to haul away dirt' that was only extra dirt since they over-escavated the area. Yet, my husband was told in another conversation that they sold the dirt to a builder. They are constantly frantic and disorganized- even told my husband they were working 42 jobs and that's why they didn't call us back. So that explains the lack of quality right there. I will say the have good vision and is a good designer- but that's about it. Any little savings of money is not work the aggregation and constant stress of getting the job done the right way.
Posted: 8/28/2013 • Last edited: 8/12/2014 • Link to this review
If you are looking to build a pool this is the company to use. I am a contractor myself so I know good contractors from bad ones. This company is top notch. All of the contractors use to build my pool were the best in the business. In fact they are the same contractors used by most pool companies in the area, they told me that them selves. The only difference is you pay a lot less with build your own because Wendy charges a flat fee to build your pool and does not mark up any of the contractors work! With most other pool companies you pay the pool company for the work so you can't tell how much the mark up is, here you are paying the sub contractors as they finish their work. Thank you Wendy and Jeff for my dream back yard for much less than the other guys!
Posted: 4/24/2013 • Last edited: 5/01/2013 • Link to this review