We hired Builder's carpet because they had put in the handscraped hardwoods in our home for a prevoious owner and we loved them. Big mistake. Our salesman, Larry Thompson, was impossible to work with. When I'd call to ask a question he was rude and condescending....and wrong! They put the wrong polyeurethane down and then tried to convince me that it was the rest of my floors that were wrong. In the end, we had to have the new floors sanded down and new, correct poly put down- a stinky, long process!! We also had them do tile work at the same time. They farm out everything little detail and ask you to act as the contractor. It has been six weeks and we still aren't finished. Nickled and dimed sums it up! Go with someone who can do it all and actually comes to the job site to ensure it is being done correctly!!! What a hassle!!!
Posted: 5/29/2011 • Link to this review
We are sorry for your unpleasant experience with Builder's Carpet and Design. We have been in business for 31 years because of our superior workmanship and customer service. I would love to talk privately about your issues and concerns so I can see where we fell short of the mark on your house. Thanks for the feedback.