Bulldog Security Services Inc.


  29 reviews   
  Rate & Review    
6500 McDonough Drive 
Norcross, GA 30093
Phone: (678) 373-4757
Fax: (678) 209-0700
Website: www.bulldoghomesecurity.com
Bulldog Security Services Inc. Bulldog Security Services Inc. : Security Services, Norcross, GA





Reviews
Reviews: 3

Posted on 10/29/2011

Horrible, Rude People - Stay Away
Called for an estimate. I have never been treated as rudely or nasty as I was by this company. Their behavior is beyond reproach.
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Bulldog Security Services Inc. replied on 10-31-2011
Due to the extremely vague nature of this review, it is hard to comment on.
We are however none of the things described by this reviewer. If you would like to know for sure, please contact us and see for yourself.
Reviews: 8

Posted on 2/28/2011

Waste of Time
Made an appointment with Bulldog security for my business and a very rude sales person showed up. Could not even give a quote as he was too busy on his cellphone outside. Total waste of time. My opinion is take your business elsewhere.
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Bulldog Security Services Inc. replied on 03-01-2011
We can’t give a quote if they won’t let us in.
Our Representative arrived at the appointment and was advised by an employee that the owner was not in and he needed to wait in his car until she arrived. When the owner did arrive, our rep was indeed on the phone conducting business and in his vehicle. The only interaction our rep had with this person was at his vehicle. She began the conversation with “Let’s go.” he politely advised her that he would be right with her, as he was wrapping up a phone call. Her reply; “You need to hurry; I’ve got things to do.”This exchange was overheard and has been verified by the person on the other end of our rep’s phone (that person became a client today). We do not believe that asking someone to wait a few moments while wrapping up a business call is rude or unreasonable in anyone’s book.
Once our rep proceeded to the door (less than 2 minutes later), there was no answer to repeated knocking or ringing of the bell. Yes, he spent a great deal of time in her parking lot on his phone, but this was with our office trying to see how to proceed with this extremely strange situation. Calls to her while our rep was on site were unanswered. It is shocking to us that asking someone to wait a few minutes could result in this type of behavior.
After more than 30 minutes on site with access refused (through knocking, ringing, and calling); we had him go to his next appointment.
We believe that respect for others as well as respect for other people’s time is a two way street. We have absolutely no idea why this person behaved in such a manner, but yes, she completely wasted our time and hers.
Reviews: 10

Posted on 2/4/2011

Positive Experience
Our home was pre-wired for security but a system had never been installed. We elected Bulldog to install and monitor our new system. Lew spent a lot of time installing our system due to the wacky wiring when the home was built. He did not give up until he had everything working. We have had them back out for a couple of small things and the responsiveness and customer service has been outstanding. We accidentally set the system off occasionally and the response time of the call center is very fast. My neighbor is now using Bulldog to monitor his system. We had a positive experience and would use them again.
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Reviews: 6

Posted on 12/13/2010

Solid service in an iffy industry
I've always felt that the residential security industry had a lot of rip-off artists. Today, that opinion changed a little.

Lew Stouffer from Bulldog Security came out to see me this morning and was an absolute pleasure to work with. A great personality, but more importantly, he answered my questions, we discussed my options, he was very upfront about all the different things we could do now and into the future and was never in sell, sell, sell mode.

In the end, I paid a quarter of what another company (that is A-rated by BBB) wanted to charge, partly because they were fair, but also because Bulldog didn't make me buy stuff I didn't need or want.

Thanks Bulldog! My family is literally safer because of what you did for us.
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Reviews: 1

Posted on 4/16/2010

The absolute Worst Experience Ever!
They looked trustworthy, so I had them out. The change from my old company to them was very regretable! The promises they made were not delivered.

They told me that my old system had not been installed right but when they finished replacing it, there was no real difference.

I called another company for a second opinion. I was told that the original system had actually been installed correctly and that they see this all to often: Companies criticizing other company's work just to make a sale.

I had the original company come back and remove Bulldog's crap and re-install a new system along with my apologies for cancelling service before.

My suggestion is to stay away from low ball companies like this one and spend a little more money for better security. My family deserves it and I'm sure yours does too.

By the way, their monitoring prices are tiered and change according to how many years you pay ahead.

Best Regards

Kim
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Bulldog Security Services Inc. replied on 04-16-2010
I can assure you that this is not how we do business. We have not been made aware of any issues that match what is outlined here. We have not received a service cancellation request from any customer where dissatisfaction was noted. Please contact us so that we may address your concerns or if you would like to cancel the service. My direct email is mjones at 4bulldogdotcom. Also, our prices are not tiered according to years paid ahead.
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