Very unprofessional. Not prepared to do the job contracted for. Home depot uses this company for plumping work but should cancel any contract as the workers sent to my house were rude and go angry... when I insisted they do the work that was contracted for. I would never use this company.VIEW MORE »VIEW LESS »
I will never use Bynum and Sons Plumbing again. The first time they came out, they did not check with us to make sure the issue was resolved before leaving the property. The issue was NOT fixed - in... fact, it had gotten much worse after they came out. They then charged us for coming back out the second time (a day later - the toilet and showers couldn't be used that night or the next morning) - without our approval on the additional work (they require a credit card up front, so they charged our card again). We didn't get an invoice until I called their office several times and finally had to talk to one of the owners and then she emailed me an invoice - it was for nearly double what we were originally quoted. They took advantage of the situation and the fact that they require a credit card up front.VIEW MORE »VIEW LESS »
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Very unprofessional. Not prepared to do the job contracted for. Home depot uses this company for plumping work but should cancel any contract as the workers sent to my house were rude and go angry when I insisted they do the work that was contracted for. I would never use this company.
Install new kitchen sink.
Area Locust Grove, GA
Cost $250 - $499
Date June 2016
Posted: 6/22/2016 • Link to this review
I will never use Bynum and Sons Plumbing again. The first time they came out, they did not check with us to make sure the issue was resolved before leaving the property. The issue was NOT fixed - in fact, it had gotten much worse after they came out. They then charged us for coming back out the second time (a day later - the toilet and showers couldn't be used that night or the next morning) - without our approval on the additional work (they require a credit card up front, so they charged our card again). We didn't get an invoice until I called their office several times and finally had to talk to one of the owners and then she emailed me an invoice - it was for nearly double what we were originally quoted. They took advantage of the situation and the fact that they require a credit card up front.
Posted: 10/31/2015 • Link to this review
They did a water heater installation for us due to their relationship with HomeDepot. The amount I paid was $150 higher than the initially agreed-upon amount, as they claimed that the duct needed to be extended which they never did. To make things worse, I paid $130 for city inspection. Bynum took my money, but never contacted the city inspector for the inspection. A bunch of liars. Worst plumbing company ever.
Posted: 4/24/2015 • Link to this review
If I wouldn't have got a recommendation from a family friend, I would have surely done some due diligence on this company. About a month ago, I got a water tank installed on the say so of this company’s representative He tried to get me to pay extra $100 bux for service call which I was told was included in the price of the tank – should I choose to have them install one. Needless to say I had to argue about it and have their head quarters tell him it was part of the deal. Apparently they did not adjust the pressure valve and it was whistling. I did not know cuz my bathroom is far from the tank and I never heard it until my son (who was in the house when the water was on) told me about it. I had to go out of town for some time so I couldn’t get them to come and look at it. The same guy came in today and told me that I had to replace the PRV (I now know it’s the pressure release valve). He showed me what it was and I told him that was replaced a few months ago by a family member and that it might still be under warranty. He called his company and they told him I would have to pay him to adjust the darn thing. This company has no scruples, they made me replace a tank(I don’t know whether I needed to or not) and now they wanted to sell me a new PRV which I KNOW is fairly new. HOME DEPOT and their contractors and the general public need to be made aware of this company’s practices. Buyer Beware!!!
Posted: 9/30/2014 • Link to this review
My correspondence with HD: 1. When I first talked to them they convinced me that I need to go to Home Depot to purchase the water heater in advance. I now understand that is not true, I should have been able to do it in one transaction. My guess is they just don't like the paperwork or advancing the funds 2. The crew that came over were technicians, not plumbers. 3. At the end of the install I asked him to show me around the new water heater. I asked where the anode rods were and he did not know what that was. I tried to explain what they did and he looked clueless. 4. I asked him why he used tape to block a vent, he just said it was code so that was what he was going to do. I later learned it was not code. 5. I was so concerned about him not knowing what an anode rod was I called the company and they sent out a real plumber to look at the install. When he started to look he spotted two items that were not code. Then he was showing me how to use the pressure release valve and it started to leak all over. Instead of fixing it he scheduled a third appointment for someone else to come out. 6. On the third appointment the person pointed out two additional items that were not code in the install. 7. The same day the install happened my alarm broke. The alarm is located in the same room, they broke it, confirmed by alarm company.
Posted: 9/02/2014 • Link to this review
Bynum Plumbing stood me up twice this week for an in-home estimate on installing a new water heater. Calling Home Depot to complain...was referred to Bynum through them! You'd think Home Depot would use a more reputable contractor. STAY AWAY FROM THIS BUSINESS!
Posted: 6/22/2014 • Link to this review
They came to pump my septic tank, quoted one price on the phone then the driver gave me a higher price. I should have sent him away but I already took off work to be there, so I thought maybe the office could fix the price. The guy at the office was rude and basically said he didn't care. There were other problems with the quality of service, and morals of the driver, so I would not recommend Bynum.
Posted: 1/22/2014 • Link to this review
We had Bynum Plumbing (as a Home Depot installer) install a new water heater for us yesterday. I was concerned about the negative reviews I read here, but our experience was really positive. Most important, I was happy with the work they did. The new gas and plumbing lines were done professionally, better than the existing ones. They talked us through all the work they needed to do in advance, and gave a solid overview of maintenance (eg, how to relight the pilot light if needed). They arrived on time, and everyone was pleasant throughout. About the cost: there was no “bait and switch”. They gave me a estimate over the phone (basic install plus expansion tank plus DeKalb permit fee). Our house was built in 1962, and the water heater was at least 20 years old, so I *knew* that additional work beyond basic was going to be required; it always is in older houses. I feel that many of the poor reviews are driven by customers not understanding that “older houses = more expensive install”. I know enough about plumbing to feel confident that all that extra work was legitimate. That said, the price was not cheap. If I had shopped around, I likely could have had it installed for less. But I was happy with the experience, and it was really nice to set everything up in Home Depot’s Water Heater aisle and have it installed the same day.
Posted: 11/14/2013 • Link to this review
I contacted Bynum Plumbing to come out and fix a SMALL leak on a bathroom sink. They come out with NO TOOLS, fiddle with the sink pipes muttering under his breath, "I Don't Know, I Don't Know." I said if you don't know please stop playing with the pipes so you don't make anything worse and please leave. After they left my originally SMALL leak was now a HUGE CASCADE of water from under the pipes. Had to call someone else to emergently come and fix the disaster that Bynum Plumbing caused. DO NOT USE!
Posted: 11/07/2013 • Link to this review
My home warranty company uses Bynum and they were supposed to replace my hot water heater. The two guys show up and within 15 minutes tell me that my pressure regulator valve is faulty and the reason why my water heater broke. They told the warranty company this and the warranty company would only fund the repair on the regulator ($150) and not the water heater ($650). The two supposed plumbers wrote up an estimate for over $1100. Typical bait and switch type stuff. I spoke with three plumbers who all doubted it was a regulator. I selected another plumber and he showed me that the supposed plumbers tested a faucet that was outside of the house and not affected by the regulator and thus the regulator was not the problem. So Bynum not only cost me extra money, they are either incredibly incompetent or thieves in trying to sell me something I didn't need. I would run as far away from these guys as possible. Obviously, these guys know little to nothing about plumbing. And the kicker is after I ran these guys out of my house, the office called me the next day asking if I was ready for them to do the work. That is incompetence by definition.
Posted: 5/16/2013 • Link to this review
Bynum is a classic bait & switch operation. I contacted them at the Home Depot 800# for hot water heater installations. After anwering a few basic questions, they gave me a very specific quote of $379 over the phone. When the serviceman arrived, he said he needed to make some changes to the work order in order to meet city inspection requirements. His revised quote was $1175, not even close to the original quote. I sent him on his way. Another plumber installed the heater for less. He did not make any of the "required" changes that Bynum said were necessary to meet city specs. A city inspector came out a few days later and said everything was in compliance and passed the installation with flying colors.
Posted: 4/11/2013 • Link to this review
Good luck with this group. We used them once before an they were not bad for the price. We got lucky then cause this time was bad news. They are very inconsistent. They didn't bring all the tools they may need for the job and they may just cancel on you without even calling to let you know. Their office people are a serious joke. I picture their office looking more like a hoarder house. No uniforms no class. Oh and they don't clean up their mess. Make sure you have fans to dry cabinets an floors and plenty of cleaning supplies if you use them. Never ever will I call them again.
Posted: 1/19/2013 • Link to this review
I called Home Depot for a replacement water heater and was transferred to Bynum Plumbing. They were nice on the phone, and gave me a pretty cheap quote for a GE product. I was promised someone would arrive between 5pm and 8pm. At 7:30pm I started getting anxious so I called to verify the appointment. The girl said she was having problems locating the installer and would call me back. She never did. And he never showed up. No answer after several calls and Home Depot had no record of my order. And I still have no hot water. Save yourself the aggravation and use someone else.
Posted: 7/18/2012 • Link to this review
Without going into detail, I agree with those here expressing a lack of professionalism from Bynum plumbing. I was promised same day installation of a water heater and they called and said they would not come. No explanation, really did not care. Wrote an e-mail of complaint to the owner and he has not responded. They do installation for Sears and Home Depot so beware. Finally showed up after many calls and installation was ok. Not worth the aggravation.
Posted: 4/14/2012 • Link to this review
Bynum was assigned by GE to replace a one year old water heater. They showed up and immediately stated that the water heart was not leaking, despite the water surrounding only the water heater from its base and no other source. Then they told me it would be an additional $250 to take the water heater out and inspect the bottom, where the water heater was. They were rude at every step of the way. Finally I just told them to get out of the house.
Posted: 3/31/2012 • Link to this review