Bynum Plumbing Inc

2120 Mcdaniels Bridge Road SW 
Lilburn, GA 30047
Phone: (770) 736-8283
Bynum Plumbing Inc Bynum Plumbing Inc : Plumbers & Sewer Repair, Lilburn, GA



Reviews
Reviews: 1

Posted on 1/22/2014

Bait and Switch, Beware!
They came to pump my septic tank, quoted one price on the phone then the driver gave me a higher price. I should have sent him away but I already took off work to be there, so I thought maybe the office could fix the price. The guy at the office was rude and basically said he didn't care. There were other problems with the quality of service, and morals of the driver, so I would not recommend Bynum.
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Reviews: 2

Posted on 11/14/2013

A Professional Job
We had Bynum Plumbing (as a Home Depot installer) install a new water heater for us yesterday. I was concerned about the negative reviews I read here, but our experience was really positive.

Most important, I was happy with the work they did. The new gas and plumbing lines were done professionally, better than the existing ones. They talked us through all the work they needed to do in advance, and gave a solid overview of maintenance (eg, how to relight the pilot light if needed). They arrived on time, and everyone was pleasant throughout.

About the cost: there was no “bait and switch”. They gave me a estimate over the phone (basic install plus expansion tank plus DeKalb permit fee). Our house was built in 1962, and the water heater was at least 20 years old, so I *knew* that additional work beyond basic was going to be required; it always is in older houses. I feel that many of the poor reviews are driven by customers not understanding that “older houses = more expensive install”. I know enough about plumbing to feel confident that all that extra work was legitimate.

That said, the price was not cheap. If I had shopped around, I likely could have had it installed for less. But I was happy with the experience, and it was really nice to set everything up in Home Depot’s Water Heater aisle and have it installed the same day.
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Reviews: 2

Posted on 11/7/2013

One Star is One Star too many
I contacted Bynum Plumbing to come out and fix a SMALL leak on a bathroom sink. They come out with NO TOOLS, fiddle with the sink pipes muttering under his breath, "I Don't Know, I Don't Know." I said if you don't know please stop playing with the pipes so you don't make anything worse and please leave. After they left my originally SMALL leak was now a HUGE CASCADE of water from under the pipes. Had to call someone else to emergently come and fix the disaster that Bynum Plumbing caused. DO NOT USE!
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Reviews: 5

Posted on 5/16/2013

Either Incompetent or Untrustworthy- You decide
My home warranty company uses Bynum and they were supposed to replace my hot water heater. The two guys show up and within 15 minutes tell me that my pressure regulator valve is faulty and the reason why my water heater broke. They told the warranty company this and the warranty company would only fund the repair on the regulator ($150) and not the water heater ($650). The two supposed plumbers wrote up an estimate for over $1100. Typical bait and switch type stuff. I spoke with three plumbers who all doubted it was a regulator. I selected another plumber and he showed me that the supposed plumbers tested a faucet that was outside of the house and not affected by the regulator and thus the regulator was not the problem. So Bynum not only cost me extra money, they are either incredibly incompetent or thieves in trying to sell me something I didn't need. I would run as far away from these guys as possible. Obviously, these guys know little to nothing about plumbing. And the kicker is after I ran these guys out of my house, the office called me the next day asking if I was ready for them to do the work. That is incompetence by definition.
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Reviews: 1

Posted on 4/11/2013

Bait & Switch
Bynum is a classic bait & switch operation. I contacted them at the Home Depot 800# for hot water heater installations. After anwering a few basic questions, they gave me a very specific quote of $379 over the phone. When the serviceman arrived, he said he needed to make some changes to the work order in order to meet city inspection requirements. His revised quote was $1175, not even close to the original quote. I sent him on his way. Another plumber installed the heater for less. He did not make any of the "required" changes that Bynum said were necessary to meet city specs. A city inspector came out a few days later and said everything was in compliance and passed the installation with flying colors.
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