I purchased a Bill Levkoff dress at Charme Bridal & Prom Hamilton Mill Buford, GA and, unbeknownst to me, it was a "sample" dress. When I was at home I noticed it had the word "SAMPLE" EMBROIDERED ON THE OUTSIDE,IN LARGE LETTERS. I returned to the store but the store owner has refused to exchange it or give me my money back. She was extremely rude and would not even talk to me about it, even though the dress cannot be used. By treating their customers this way, I am sure this store will not be in business very long.
Posted: 9/26/2014 • Link to this review
I visited Charme Bridal on 2/7/10 and had a wonderful experience and left with the gown that is beautiful. I had visited other bridal shops and became very discouraged at the lack of customer service and the poor quality of the gowns. My sales rep was Lisa and she was very professional and friendly and actually listened to what I was I looking for and offered great advice. We will be getting marrried at Cesars Palace in Las Vegas on March 3, 2010 and with the help of Charme Bridal and Lisa, I was able to find the perfect dress. I will definately refer friends and family to the store.
Posted: 2/07/2010 • Last edited: 9/26/2014 • Link to this review