I have been taking my fur children to Dr. Rose for 25 years. He and his staff have never been anything but kind, caring and competent. They have cried with my for my losses and rejoiced with me for victories. I have paid reasonable fees for extraordinary service and have referred many people to Cabrillo Pet Hospital who are all as pleased with the the entire staff as I am.
Posted: 7/16/2012 • Link to this review
I have never felt so unwelcome when I walked into a business. The receptionist were very snippy and short with me. They must hate their jobs or something. I will not be returning here.
Posted: 10/27/2011 • Link to this review
MellyMels, We are so sorry you had this kind of experience walking in to our business. We never want any of our clients to feel this way. I assure you that the staff here do take their jobs very seriously and have a passion for what they do. But we definitely need to look into this so no one in the future feels the way you where made to feel. If you feel comfortable I would like to talk to you regarding your experience to in some try to rectify the situation and future situations. Thank you for taking the time to voice your opinion. Alex
DR. ROSE is the WORST veterinarian I have ever seen. After $200 in tests, there were no answers so I wanted to know what the next step was. I was told by the receptionist that I could either pay $150 for xrays or $350 for a sonagram at a specialist. That night I went in to pick up some more meds for my cat, and Dr. Rose asked to speak with me. He closed the door and refused to refer me to a specialist for the sonogram unless I got an x-ray at his office first. I began to ask basic questions, such as "what can the x-ray show that the sonogram can't". He gave no plausible answer and became extremely defensive. I was calm and simply asking questions, and he would not answer any of them, he simply said, "I'm not going to argue with you. I don't have time for this." I was shocked because no more than 5 minutes had gone by! He was trying to scam me into getting an x-ray that was NOT NEEDED and when I called him out on it he ran away like a little pansy. DO NOT EVER bring your animals here this was the most uncaring unprofessional veterinarian I have ever dealt with. DR. ROSE does not care for his clients or their pets and I was appalled at the experience. Clearly his 25 years in the industry has made him a tired, cranky old man.
Posted: 11/04/2008 • Last edited: 10/13/2011 • Link to this review
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