The owner of the company upgraded me to a bus giving me a discounted rate of $750.00 for 7 hours, said they had clean, kept up buses-recommended a bus w/bathroom for the wine tour. First of all was impossible to get hold of after initial contact, then called my house after telling her it was a surprise for my husband, and then they were rude about it. When the bus arrived, the driver had a different amount on the contract, said she needed a signature and i had to deal w/Katie-and i called her immediately-never heard back. The bus had no ice, no glasses, smelled like a cheap hotel, driver didn't know how to use the equipment, and the TV didn't work till she figured out later that it was a fuse. no running water in bathroom, no interior lock,it was a porta potty installed. The bus was BANNED from all the wineries that i had requested-bouncers even came out and attempted to remove us from the property-stating that the owner KNEW that their company was not allowed on premises. Same statement from Wilson Creek. The smoke machine was malfunctioning on the way home and kept smoking everyone out, including a guest that had JUST gotten over a sinus infection. The lied about what they offer, lied about what they had done-they NEVER made the reservations they said they did. Then they wanted to provide me with free service for another trip.Horrible experience all the way around.
Posted: 10/14/2009 • Link to this review
We owe you all a big thanks for escorting us all around Temecula. From your very first phone call confirming our trip to your recommendations about sights to see while up there it truly was a very luxurious trip! Everyone at work was raving about it the next week. As far as I am concerned it is the only way to travel to do a wine tour! Thanks again!
Posted: 3/14/2008 • Link to this review