Months ago when I booked my son's sixth birthday party, I was impressed as the manager (possibly the owner) described and showed me the large birthday party loop the children would have the pony rides on. However, on the day of the party Canterbuty trails had only two horses and walked the horse (with child) 2 - 3 times around an extreemly small circle. The ride lasted under two minutes per child. I was publically and rudely told by the staff that no child is permitted a second ride, not even the birthday boy! I paid $350.00 for a party for 15 children (13 attended and only 12 rode the horse). I was rudely told during the party that the management had recently changed and the rules are different now. If the rules changed after I scheduled and paid for the party, I believe I should have been notified of the changes and given the option to cancel instead of rudely being told the new rules during the birthday party, and in front of our guests!
Posted: 4/20/2010 • Link to this review