I took my car into Capitol City Nissan this morning for a 120k service. Two weeks ago I called and was quoted $399. Two days ago I get a coupon in the mail for 15% off, making the service $339. The service guy starts going over the service and tells me it will be $600!! I start to complain and he knocks it down to $499 to include two services that the original guy didn't include with the $399 quote, supposedly. Then I said you'll be replacing the spark plugs, right? And he said that wasn't included, but he would not charge me labor, just for the plugs, which cost another $96!! I pulled up the maintanence schedule online from nissanusa.com and showed him that spark plugs were included with the regular 120k service, that I was quoted $399, I have a coupon knocking it down to $339 and that I wasn't paying any more. He gave me my keys back and told me to have a nice day. Total bait and switch! AVOID!!
Posted: 11/02/2012 • Link to this review
I first started using Capitol City for service when Doug, my service advisor, moved there from another store. Since then I have bought two cars and continue to service all my vehicles there. All aorund a great dealership to do business with!
Posted: 5/19/2012 • Last edited: 10/17/2012 • Link to this review
Wasted an hour here. Not sure how they even sell cars. Had to pick up my daughter at bus. They wanted me to come back rather then finalize negoiations on phone. So close but ended up buying truck at Sutherlin via phone.
Posted: 5/16/2012 • Last edited: 10/17/2012 • Link to this review
Such amazing customer service! Heath Wages was the nicest most helpful guy that I have ever encountered in the 10 years of owning Nissans. This was my first visit to the Service department at Capital City Nissan and it will not be my last. I was not sure what was going on with my car and the team at Capital City was able to diagnose it and have it fixed in no time! Best experience I have ever had from any Nissan dealer and I will never go anywhere else. So glad my friend referred me there I owe him a dinner!
Posted: 2/13/2012 • Last edited: 10/17/2012 • Link to this review
Capital City Nissan is my dealership of choice! In 2007 I purchased my Nissan Sentra from Capital City and was completely satisfied with the attentiveness of the Sales Team. So when I needed to have my vehicle serviced the first time, I went back to Capital City Nissan, this time to the service department, to see what they had to offer and 4+ years later I am still going there. David Fazio, the best Service Manager I have had the pleasure to work with throughout all the vehicles I have owned and had serviced, is the man. He is always there, always helpful and courteous. If he does not know the question or if he cannot understand my description of my vehicles odd sounds (the car makes a crushing sound when it goes over a speed bump, like "crank crank"), then he will get a service tech, usually Harold - who also rocks, to help diagnose my odd descriptions. I also always use the shuttle service at Capital City Nissan which allows my car to be serviced while I'm at work, with no waiting time to me. The entire Staff is fantastic, from Sales Team to Service Manager, to Service Techs, to Shuttle Drivers, to even the lovely cashier. She makes it enjoyable paying - who would ever say that?! Thanks Capital City. I'll be a customer for as long as you are in business!
Posted: 1/11/2012 • Last edited: 10/17/2012 • Link to this review
I brought in my 2003 Nissan Maxima for repair with an issue with my A/T light. After a check they suggested I replace the turbine sensor for $400+. After the repair and driving the car for one week the light came back on. I took the car back in and after five hours the car was picked up, with the fuel gauge out of place and the A/T light not working at all (Suppose to turn on when the car comes on). Took the car in again and told them what happened. They claimed that the "harness is bad". After I got the car back the light was working the fuel gauge was in place. After a week the light was back on!! Took the car back in and asked for a refund. The operations manager (Joe) agreed and after several additional phone call one was issued. At the end I will NOT buy another NISSAN or Visit Capital city Nissan or their Stone Mountain store.
Posted: 12/22/2011 • Last edited: 10/17/2012 • Link to this review
I've had a lot of trouble with Nissan dealers in Atlanta. This is the only dealer I will return to for repairs on my car. They are very good at what they do and even have loaner cars. The only time I've ever had issues is when they are really busy - it can be difficult to contact your service technician. They even give you a free car wash for your next visit when they repair your car. I would recommend them to others. I would stay away from the other dealers in Atlanta!
Posted: 10/14/2010 • Last edited: 10/17/2012 • Link to this review
Capital City Nissan is quick to make a sale but nonresponsive when I needed help. I would not recommend Capital City Nissan at all! I purchased a 2006 Nissan Armada with 38k miles, shortly after, I realized that my driver side heat did not work! I brought my Nissan Armada back to Capital City Nissan so that they could fix this issue. They said they would be able to help if I paid roughly $1,000 dollars to fix the problem. They would not work with me at all. The best they could do is give me the Nissan 1-800 #. When I called the 1-800# it transferred to another country. I know b/c I asked. The gentleman I talked to from another country was the most pleasant person I dealt with this entire ordeal. It takes about 10 days to hear back from Nissan Corporate. All they said is that they could not help. Nissan Corporation also knew that this was the third Nissan I have purchased in the past 7 years. Still no love from Nissan Corporation. To quickly wrap up my situation - Capital City Nissan Sucks. Nissan Corporation sucks. And I drive around in a twenty five thousand dollar vehicle that has no heat!! I will never purchase another Nissan and will NEVER do business w/ Capital City Nissan again.
Posted: 2/27/2010 • Last edited: 10/17/2012 • Link to this review
I will summarize (the shortest possible) my experience and you can judge for yourself. I had a check engine come on in Oct 2007 for my '01 Pathfinder. Nissan told me I needed a new oxygen sensor, the cost being $525.00. I went elsewhere and paid $175.00. Then, the light came back on 4 months later, and I had to replace the Catalytic Converter which ran around $400 from memory. Fast forward to Oct 2008 and the light came on again. Back to service station who replaced the O2 sensor, and upon testing found a Nissan service bulletin issued in 2003 that the computer chip issues false readings and possibly nothing is wrong other than the chip. Back to Nissan who states it the chip issue is an "upgrade" and not a faulty part. We disagree, but ultimately they retest the system and say the problem is an intake sensor which cost $300.00 of which I agree to do. 25 miles later, the check engine light is on again. Back to Nissan who now say the Catalytic converter (the other side of vehicle) is now bad (even thought it was fine 25 miles ago) and the repair costs are $2,100 to replace. Troncolli Nissan quoted $1,400 over the phone. Basically, for a partial exhaust replacement, Captial City Nissan wants $2,900 (one o2 sensor, intake sensor and cat converter). All this even though the computer chip is faulty and probably caused all these problems. I don't trust them, neither should you.
Posted: 4/13/2009 • Last edited: 10/17/2012 • Link to this review
I am so glad I decided to stop by Capitol City Nissan! My lease on my Acura was about to expire. I met David Torrence, who became my salesman. He was exactly what I needed after several bad experiences at other dealerships! He was so patient while I looked at two models and really listened to what I wanted in my next car! I test drove two models and decided on a Murano. Wow, what an incredible vehicle! Had everything I wanted in features but was concerned if it fit in my budget. David and the General Sales Manager, Wayne, worked with me on a deal that I could not turn down! I was very impressed with Wayne and his knowledge of the industry! I felt that I got a really terrific deal and would recommend anyone looking for a vehicle to just walk in and see what they have to offer. You may just become a happy Nissan owner like me!
Posted: 4/02/2009 • Last edited: 10/17/2012 • Link to this review
I thought that I would give Capitol City Nissan a try as they are the closet Nissan dealer to my home. I purchased my car at Team Nissan of Marietta and was tired of driving back there to get my vehicle serviced. I have taken my car to Capitol City Nissan twice and both times they have recommended serious maintenance repairs. I took the same car with Team Nissan of Marietta and according to them, no major service was required. Capitol City Nissan duped me out of $900 bucks once, but the second time they suggested major repairs I was smart and just went back to Marietta. Now I know better than to go back to Capitol City.
Posted: 12/09/2008 • Last edited: 10/17/2012 • Link to this review
after buying a new 2008 suv and being assured by salesperson that this was the best deal with no upcoming new sales events, two weeks later they offered another $1000 off. service claimed the problem was fixed when i arrived to pick up suv problem still there. will tell everyone i know NOT to buy or get vehicle served at capitol city nissan
Posted: 7/14/2008 • Last edited: 10/17/2012 • Link to this review
We got our 06 X-terra here in Jan of 07. The sales man was great, he did not call me everyday after I left the dealership hounding me to buy. They gave me a good deal and they always notify me when my car is due for service.
Posted: 11/07/2007 • Last edited: 10/17/2012 • Link to this review