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Capitol Ear Nose & Throat

4600 Lake Boone Trl 
Raleigh, NC 27607
Phone: (919) 787-1374
Website: www.capitolent.net
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Capitol Ear Nose & Throat Capitol Ear Nose & Throat : Ear, Nose & Throat, Raleigh, NC



Reviews
by geema at Citysearch

Posted on Citysearch on 3/26/2012
Dr. Price
I Have been seen by Dr. Price recently at Capitol ENT and I LOVE his kind and caring personality. I wish more Doctors demonstrated the care he does for his patients and will recommend him to everyone I know.
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by amystewart1 at Citysearch

Posted on Citysearch on 3/23/2012
I love Capitol ENT!
My children have been going to Capitol ENT for 5-6 years for ear problems. I have always had great service (I have never waited for more than 5 minutes!!). We see Dr. Price who my son adores as do I! He has done several surgeries on my son's ears and is getting ready to do another one. I trust him completely and he ALWAYS takes time to talk to my son during his visits (and my son has a lot to say!) Dr. Mark Brown did my daughter's tubes about 5 years ago and he was great as well! As for the lady who said that the office didn't call her for two weeks to schedule her child's surgeryhere's an idea-call them!...
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by jmecollins at Citysearch

Posted on Citysearch on 3/15/2012
Horrible Patient/ Customer Service
The garner office staff, physician (Dr. Price) and even the office manager has terrible customer service. I was referred back to them by my PCP for chronic sinus infections. When I made the appt I informed the staff that I had been seen in the office in the past but it had been several years. She assured me that she would combine my charts and change my name. When I got to the appt the front desk staff (who was very nice) said ""oh, you are a new patient?"" I again explained that I had married since the last time I was seen in the office. She said that she update that for me. After I waited well over 20 minutes past my appt time the nurse called me back and said ""so this is your first time coming here?"" So for the third time I told them that no I was not technically a new patient and that my name had changed. She updated my info in the electronic chart and said Dr. Price would be in soon. Dr. Price came in very quickly after the nurse left but was very vague in his questioning. He asked if I had a history of sinus problems!! Yes your office did my sinus surgery a few years ago. Do you have any allergy problems? Yes Once again your office did allergy testing and tried the shots but referred me out because I had a reaction to them. Dr. Price then said to me ""I'm sorry, I didnt read your chart"" After he looked at my sinuses from the scope he told that several thing were inflamed and blocking my air passage on the right side. I was thinking great maybe I can get something that is going to provide some relief. He then placed his hand on my arm and said ""you are having daily migraines and need to see the Neurologist!!!!! WHAT!!!! I was astounded. He said dont feel bad I sent four people to the Neurologist last week that thought they were having sinus problems! I paid $60 to see this specialist just to be told after a 10 minute visit that I needed to see another specialist. Ridiculous! I went with my gut feeling (since I know the difference in a migraine and...
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by wwwinsome at Citysearch

Posted on Citysearch on 2/20/2012
Dr Brown I like, his staff not so much
Dr Brown handled an unusual case regarding my child, he was thorough, thoughtful, and did not ""rush"" to judgement. I would recommend this doctor highly, he actually had ""a great bedside manner"" which is quite unusual these days. The staff were rather brusque, no warm fuzzies there. I will use this practice again.
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by rdu123456 at Citysearch

Posted on Citysearch on 10/22/2011
Reassurance from Capitol Ear, Nose and Throat
I appologize for writing this resonse to the previous post as a separate ""review"", but it is a shortcoming of this site that there is no other way to provide the following comment:I am a physician in this practice, but I did not participate in the care of your son. From what you describe it sounds like your son received excellent care and our staff went to great effort to accommodate your request to have another surgeon do the surgery sooner than was medially necessary.I want to reassure you that there is no charge for examining the other ear with the microscope. I also want to reassure you that there is usually no rush to remove a foreign body from the ear canal. It is not unusual for us to discover and remove a foreign body that has been in the ear canal for weeks or months without causing any problems.In addition, I want to reassure you that even though you may have seen a charge for the procedure, after the charges are run through your insurance company and we deduct the significant negotiated insurance discount, the actual amount paid for the surgeon will likely be a fraction of that.Nevertheless, we are sorry that your son had a condition that necessitated general anesthesia. Safety is our highest priority, and it is for this reason it is important for him to be examined by the surgeon who will actually be doing the procedure before undergoing a procedure under general anesthesia.We are glad that your son did well with the treatment and had no harm from the incident.My partners and I wish you and your family the very best.Mark Brown, MD, Capitol Ear, Nose and Throat
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