The eye doctor, Payne, didn't do a real contact lens fitting in the eye exam. He just asked me what my current prescription was. I told him what I thought it was, but I said that I wasn't sure, and he just wrote it down anyway. Then he gave me a trial pair of lenses. Since i could read the 20/20 line on the chart, l guess his job was done. My insurance only either covers the cost of glasses OR a contact lens fitting, but I wanted both, so I had to pay the full price for this "service" for the doctor to write down on a piece of paper what I told him I THOUGHT my prescription was. On top of that, I was later billed for a remaining balance that my insurance refused to pay. I was really confused, because I made sure up front that they accepted my insurance. What they failed to mention is that their prices are double what is covered by my insurance. So I ended up having to pay the other half out of pocket. I never would have gone to this place if I knew they were charging twice the standard rate for a routine eye exam.
Posted: 4/17/2013 • Last edited: 1/07/2014 • Link to this review
Thank you for your business and giving us your feedback. Please call our office and we will be happy to explain the additional charges that you had to pay. We are always available to help our patients understand the insurance and billing process. Sincerely-Caris Eye Centers
Alpharetta Eyecare consistently provides impeccable service and makes you feel like you're part of a family. They pay careful attention to your needs, work within your budget and deliver your glasses and contacts in record time! Whether it be the staff or the doctors, all are a real class act!
Posted: 10/17/2012 • Last edited: 1/07/2014 • Link to this review
They are the kind, caring,knowledgeable & so helpful. You are treated like you are the most important patient by every staff member, even the physician. You will love it! Larissa in optical helped me with my first pair of glasses. She was so pleasant & patient. I am so impressed!!!
Posted: 9/21/2012 • Last edited: 8/09/2013 • Link to this review
Are you kidding me! How can I have been wearing contacts since I was 19,(a long time) and never have gotten this type of professionalism and service. I have sent my whole family there and will continue to send referrals. Awesome!
Posted: 10/13/2009 • Last edited: 1/07/2014 • Link to this review
I have been a patient of Dr. Joanne Payne for more than five years. She has my complete trust and I am totally satisfied with her care and advice and with the talent and professionalism of her staff.
Posted: 11/01/2005 • Last edited: 1/07/2014 • Link to this review
Having had many serious issues with my eyes in the past, having an excellent eye doctor is critical for me. And I found that here. Dr. Payne and his wife and Dr. Glenda Brown are all fantastic and have taken great care of me the past few years. They are highly proficient at what they do and I have tremendous confidence in their abilities. The office is VERY nice and the staff is friendly. Note: The same doctors also operate out of Alpharetta Eye Care in Alpharetta.
Posted: 4/29/2005 • Last edited: 8/09/2013 • Link to this review
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