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Carithers Flowers

(770) 980-3000 carithers.com »

1708 Powers Ferry Rd SEMarietta, GA 30067   map »

Business overview

Arrangements

  • Dried Flowers
  • Exotic or Wild Flowers
  • Silk Flowers

Payments Accepted

  • Debit Card

Reviews

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Almost right, 5/10/2014

I gave it two stars because they forgot HALF of my order. The flowers delivered were in fact beautiful. Sadly, they forgot the box of truffles even though it is clearly written on the delivery card... that sat atop the flowers. So while I am glad the flowers were pretty I will NEVER use them again due to the fact they cannot get the orders correct and they are not cheap. I expected better.

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Horrible Customer Service, 12/09/2013

Great flowers but HORRIBLE customer service! I ordered flowers for a friend in the hospital (including address & room number) prior to 9:30 am on a Thursday and got not only a confirmation email of... the order but another email later stating the order had been processed for same day delivery on Thursday as promised. I called back Friday morning after the flowers had NOT been delivered. They didnít deliver the flowers because they couldnít confirm the room number I had already given them and the representative was more interested in explaining their own unpublished internal procedures than listening to what I, the customer, had to say. I understand they have internal procedures but the key word is Ďinternalí. I shouldnít have to learn them and at the very least would expect a call or email letting me know that the flowers you said you were delivering on Thursday werenít being delivered on Thursday. To make matters worse, the flowers were not delivered until 5:30 pm on Friday night. My wife and I have been loyal Caritherís customers both at home and at work but Iím done. This is good-bye! 02162014 [2nd attempt to update]: Carithers reached out to me after the review and apologized and sent my mother-in-law a beautiful arrangement for Christmas. Mistakes happen and sometimes the recovery effort becomes the important piece. I would use Carithers again and I hope this updates actually gets posted this time.

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Displaying 1-6 of 6

Reviews

timmythenoose

Reviews: 3

Almost right

I gave it two stars because they forgot HALF of my order. The flowers delivered were in fact beautiful. Sadly, they forgot the box of truffles even though it is clearly written on the delivery card that sat atop the flowers. So while I am glad the flowers were pretty I will NEVER use them again due to the fact they cannot get the orders correct and they are not cheap. I expected better.

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jrdjrnola

Reviews: 15

Horrible Customer Service

Great flowers but HORRIBLE customer service! I ordered flowers for a friend in the hospital (including address & room number) prior to 9:30 am on a Thursday and got not only a confirmation email of the order but another email later stating the order had been processed for same day delivery on Thursday as promised. I called back Friday morning after the flowers had NOT been delivered. They didnít deliver the flowers because they couldnít confirm the room number I had already given them and the representative was more interested in explaining their own unpublished internal procedures than listening to what I, the customer, had to say. I understand they have internal procedures but the key word is Ďinternalí. I shouldnít have to learn them and at the very least would expect a call or email letting me know that the flowers you said you were delivering on Thursday werenít being delivered on Thursday. To make matters worse, the flowers were not delivered until 5:30 pm on Friday night. My wife and I have been loyal Caritherís customers both at home and at work but Iím done. This is good-bye! 02162014 [2nd attempt to update]: Carithers reached out to me after the review and apologized and sent my mother-in-law a beautiful arrangement for Christmas. Mistakes happen and sometimes the recovery effort becomes the important piece. I would use Carithers again and I hope this updates actually gets posted this time.

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manny10

Reviews: 2

Okay

I purchased flowers from this shop a few weeks ago and feel that they were just mediocre. They lasted about 3 days and weren't overly impressive.

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Alice18

Reviews: 5

Superb

I have been using this florist for many years.Their centerpieces (Christmas )are out of this world.They listen,recommend and present you with sublime arrangements,the last one I had was so beautiful I placed it in front of me and had a hard time letting it go..

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Robin M.

My Wedding flowers

My wedding flowers were beautiful and I have Carither's to thank for that. They helped us with that process as well as all of our floral needs for th...

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Shirley C.

Floral

Carithers Flowers is a great family owned floral business. They are very friendly and have been in the business for many many years. Carithers offers ...

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