I purchased 5 vouchers for five 2-hour sessions of Carla's cleaning service. I scheduled the first 2 hour session and she was supposed to clean my house while I was at work. When I returned home I could not tell that anyone had done anything in my home other than it looked like maybe the immediate floor in the main area had maybe been swept over slightly. The counters were not even wiped down. They were still dirty with spots and some cup rings. In my email with her to set up the appointment I requested she focus on the bathrooms but I could not tell that anything had been done in there either. I know 2 hours is not the longest time in the world but I"ve had previous cleaning people and they always accomplished a great deal during that time. I I would be EXTREMELY surprised if she actually stayed in my house for a full two hours. I think she was taking advantage of the fact that I had already purchased 5 vouchers and was not worried about what impression she made.The worst is that I called her and voicing my complaint on her voicemail b/c I could not get her directly requesting NOT that she refund me for the "cleaning" she did, but that she just refund me for the 4 remaining vouchers I purchased which I thought was MORE than fair. I called several times over the next several weeks reiterating this with NO response to this day. Unprofessional from start to finish.
Posted: 1/20/2012 • Link to this review