Letter sent to Carpets N More - I am writing this note on behalf of xxx, who has a contract with your firm for carpet installation. The xxxxx are out of town and have been awaiting this install to return home to Henderson. This contract (attached) has a promised install date of May 1st, 2008. Your firm finally installed the carpet today, May 24th and upon arriving in the afternoon after the installers had left so that I could start moving the furniture back into the house it was very dismaying to walk in and see carpet pieces and fibers all over the new carpet in every single room. Your installers did not even do the most basic of clean up and what needs to be done far exceeds the capabilities of a normal home vacuum. I notice at the top of the contract it is marked VIP Customer. I would hate to see the install performed for a non VIP. I am hoping that your quality standards are somewhat higher than the level so far seen, and I hope that someone is sent immediately to correct this situation. No one ever called or came. I agree completely with the other negative reviews posted.
Posted: 5/25/2008 • Link to this review
The quality of carpets that are offered is very good. The delivery was not on time as promised. The installers' workmanship was substandard. They did not stretch the carpet; in some areas it is rippled and has a bumpy effect when vacuuming. The installers did not vacuum the carpet to get rid of the large chunks. The company stands behind its installers - not its customers. I would not use this company again nor would I recommend it to my friends. Poor value.
Posted: 11/08/2006 • Last edited: 5/25/2008 • Link to this review