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Carson Valley Tahoe Self Storage

(775) 267-0050

3330 Us Highway 395 SCarson City, NV 89705 map it »

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Poor Service Loses Customers, 11/09/2011

Carson Valley Self Storage just decided to add several layers of complexity to sign-in to make payments.They did this without notifying long-term customers or apparently training staff, who were... clueless.I called at 3 PM the day before payment was due, identified myself and Judy gave a different storage unit designation. She said she did not know the required Gate Code, saying it was handled by a different company, and Michelle would be in tomorrow. In other words, just call back later because I can't or won't help you.After much discussion to take payment, she offered to take my credit card number. I told her I would go get it and asked her to hold.When I got back to the phone in less than two minutes, it had been disconnected.I called back and got Julie, who did not identify herself, said the call had been transferred to her and disconnected. She made no apology. When I told her I did not appreciate being disconnected, instead of apologizing, she began to argue it was for security. When I told her I had just been trying to make the payment, she said she did not appreciate me yelling at her. (I was not yelling.) When I asked for the supervisor or would terminate Carson Valley Tahoe Self Storage, she hung up. (I was yelling by then.)Tomorrow I will call and ask to speak with the owner to let him/her know how poorly his staff is handling long-term customer relationships, driving business away. Who pays their salaries for poor service? If I do not get satisfaction after paying thousands to this company, it is adios, hasta la vista.Life is too short for incompetent, non-existant or rude customer service...

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by richcash at Citysearch

Poor Service Loses Customers

Carson Valley Self Storage just decided to add several layers of complexity to sign-in to make payments.They did this without notifying long-term customers or apparently training staff, who were clueless.I called at 3 PM the day before payment was due, identified myself and Judy gave a different storage unit designation. She said she did not know the required Gate Code, saying it was handled by a different company, and Michelle would be in tomorrow. In other words, just call back later because I can't or won't help you.After much discussion to take payment, she offered to take my credit card number. I told her I would go get it and asked her to hold.When I got back to the phone in less than two minutes, it had been disconnected.I called back and got Julie, who did not identify herself, said the call had been transferred to her and disconnected. She made no apology. When I told her I did not appreciate being disconnected, instead of apologizing, she began to argue it was for security. When I told her I had just been trying to make the payment, she said she did not appreciate me yelling at her. (I was not yelling.) When I asked for the supervisor or would terminate Carson Valley Tahoe Self Storage, she hung up. (I was yelling by then.)Tomorrow I will call and ask to speak with the owner to let him/her know how poorly his staff is handling long-term customer relationships, driving business away. Who pays their salaries for poor service? If I do not get satisfaction after paying thousands to this company, it is adios, hasta la vista.Life is too short for incompetent, non-existant or rude customer service...

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