In one afternoon Cascade Fence installed two fences for me. I wanted some additional gates. The sales lady told me she'd love to see me add the gates and showed me how the convenience they would provide was not worth the cost. It's over a year later and she was right. The fence is the best looking one of its kind in the neighborhood. Even some newer ones don't look as good. I've had neighbors ask me who built my fence and would I use them again. I tell them who did it and yes I would use them again. Before selecting a company I read reviews and road through neighborhoods in their service area. Cascade's work was far better than I expected considering the negative reviews (might be personal problems). Their service was good and they were much less than the other companies although price was not the only factor.
Posted: 10/31/2011 • Link to this review
Got my fence installed and it looked beautiful for the first 6 months then it started to fall apart. Now they will not honor their warranty and repair the fence. I've called several times and was promised to be put on the "repair list" but no service yet and it's been 3 months. I have other neighbors who have bad fences as well. We think they used bad wood which wasn't pressure treated. They also dont use screws, they use nails that are too short. We wish there was a warning before we all spent our money. In addition, I paid cash which I'm seriously regretting. Now when I call, I only get a voicemail message. This sucks. Beware
Posted: 7/08/2011 • Link to this review
Cascade Fence has provided most of the fencing in our subdivision two and three years ago and they now look horrible. The neighbors have treated it and tried to take care of it but the wood keeps splinting and falling apart. I am so happy that we waited, if you are looking for a fencing company and you live in the South Side of the Atlanta Camp Creek area please do some research, drive around other subdivisions and ask around. If you are going to invest in such a big project it will be well worth it. I got a call a few months back from a lady at Cascade Fencing regarding an estimate they had provided when we first moved in, and although she called me she didn't know my name or the fact that I had an estimate done a few years back. Once I explained I did have an estimate but that I am bit concern because I see the long term results of their work, she said she will call us back and never heard from her again.
Posted: 5/25/2010 • Link to this review
I recently contacted Cascade Fence Company about extending my patio. In 2007 this company provided me with a written quote to install a fence. However, due to financial reasons I never installed a fence. I called recently to have Cascade Fence Company come out again to my residence and provide me with a quote on extending my patio. The owner kindly told me that she remembered me and that she came out to my old property, gave me a quote but I didn't use her company for installation of my fence. I explained my situation and she said "I have to call you back!" Guess what? I haven't heard from Cascade Fence. In my opinion, this is very bad customer service. I wouldn't use them even if I had money to throw in trash.
Posted: 4/01/2010 • Link to this review