2218 Canton Road, Marietta, GA 30066 map »
2012, 2013, 2014
We offer high efficiency energy saving systems including high SEER Energy Star rated systems. Casteel is an avid recycler and we are environmentally responsible in the field and in the office.
Tech came to my home because both units were not working. Was told main unit won't come on but can get upstairs unit working with new part and refrigerate. Paid $700 and sale person would come... tomorrow to give complete quote on both units. Salesperson quoted $12k. Wanted another estimate so scheduled another independent person. He came and turned on main unit, didn't come on first time, remove cover, fan was stuck, cleared fan. Main unit worked instantly, paid $50 to tech. Called Casteel to complain, they insisted they will stand by techs and didn't offer refund. Now I don't trust the unethical practices of the company....DONT RECOMMEND NO MATTER WHO THEIR SPOKESPERSON IS!!VIEW MORE »VIEW LESS »
Greg did a great job at my house--he was on time, very professional and knowledgeable, and took time to explain what was going on with my furnace issues. Excellent price too! No wonder Casteel... maintains such a high reputation!VIEW MORE »VIEW LESS »
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I've been with Casteel for a couple of years now, and I've been very satisfied with their service so far. My experience with Casteel was excellent today. The service technician was on time and very professional, knowledgeable and courteous. Although I had to replace the fan motor on my A/C and hated to spend the money, I feel like the technician gave me sound advice, and the price was reasonable, and I feel confident that I will get many more years out of my A/C unit.
Showed up on time, friendly, trustworthy. Excellent customer service from office and on-site staff.
Very happy I choose Casteel to install furnace. Technicians were professional and cleaned up good afterwards. Will recommend. #0097852/W54927
Casteel is so good. Easy to schedule, everyone professional and courteous, the work is excellent. I just know that I can depend on them and that is very important to me. Invoice # 98314
Paying a hefty invoice is never a joy, but the team at Casteel constantly reminds me what a successful business model should strive for: fair price, knowledgable associates, and honesty/integrity. I've dealt with other HVAC companies in the past and I'm a Casteel client for life. G. Jordan 86260
Main issue is value. Service was on time, professional, no issues there. Tony explained the problem clearly. My only issue is that the quote/work done was on the high side. I found other pricing for the same parts and labor to be considerably less. And since they are going to charge on the high side, the least they could do is wave the $29 service call if you get the work done.
I phoned Casteel regarding a follow up matter from a remediation project they did to my HVAC system a couple of weeks ago. The office staff was professional and responsible and the technicians called within minutes and arrived at our home shortly thereafter. They resolved the concern quickly. I've used Casteel for years and have always had great services and quality results. I recommend them enthusiastically.
Work was professional, courteous, and on time. Pricing is questionable on "savings plans", but recommend overall.
After getting 4 bids, I chose Casteel and was very pleased with the professionalism, customer satisfaction focus and pricing... starting with Bobby Loebl who was very knowledgeable when he came out to give us options and pricing to replace our upstairs Heating/AC unit and ending with Harley and Thomas who came out today to make the installation. They called to let me know they were 30 minutes away, arrived on time, explained what they'd be doing, laid down drop cloths,finished in 5 hours and then went over the list of all the steps they had taken and explained the follow up. I couldn't have been more pleased.
I choose Casteel from the reviews here on Kudzu and I am glad I did. The technician Charles was very nice and fast. He explained everything in a way that I could understand. The price was great. What more can I say. Stephen Rossell invoice #98092
Now that Spring is approaching, I just had my A/C unit serviced and now ready for these warm days that bring in Spring. Nate has serviced my unit for years, and it still runs great. Pete Lubeski invoice #98031
All the service agents are very friendly and helpful. The take time to explain what they are doing. They give me their honest opinion when I ask for their help especially when they tell me I might need a new part or service.
Starting with Lamar who did the planning, and ending with Andy and Jesse who did the installation, my recent experience with Casteel Heating and Cooling was first rate. Very friendly people who know how to do the job, and who go the extra mile to get it RIGHT. Jesse was outstanding at fabricating whatever was needed. Andy was superb at attention to every detail. Lamar followed the job every step of the way to be sure it was right. A great crew; a great job. Thanks guys.
As usual, experienced and knowledgeable service tech Terry showed up. Not good news on my unit, but he gave me an honest opinion i can trust, and their consultant Bobby came out the same day to price out a new system.
Casteel does take amazing care of us, exceeding our expectiations time and time again! Julie Magnus Invoice #74595