They left the oil cap off the engine which covered my engine compartment in oil. They WAY! overfilled the oil. The one guy couldn't figure out how to close the air cleaner box. The manager did a burn out with another vehicle in the parking lot and then circled the lot at about 45mph. He's lucky he didn't kill someone.
Posted: 4/23/2012 • Link to this review
Okay - I pull into the gas station/penzoil place because I heard a weird flapping noise. The service man sees me with my hood open, comes over and looks at it, calls the manager over - they confirm it is a torn belt. Since it's after closing, they lock my car up in the service station overnight, and the guy gives me a ride home and even offers to pick me up to get to work in the AM!! All this, and they fix it and charged me such a resonable low amount. I have never experienced anything that positive in a car service place. Just the nicest most considerate guys and great at what they do. And they really know a ton about cars. Just so helpful - what could have been an expensive inconvenient nightmare was really painless.
Posted: 3/04/2011 • Last edited: 2/17/2012 • Link to this review
I went for an oil change and got a full car inspection. They even found that I was going to need my emissions the following month, and took care of it. It turns out I have a cabin air filter I had never seen. It looked like it had never been changed and had mold on it. They gave me lots of information on services I didn't realize I needed, and a plan to get them done. I want to keep my car for some time. I'll be back.
Posted: 12/15/2010 • Last edited: 2/17/2012 • Link to this review
My foot hadn't hit the ground as I got out of my car before the hustle began at this place. The oil machine was "broken" and I would have to get oil that was twice as expensive. I asked if this was true every day, no only today! They aggressively tried to sell me everything. The are rude and untrustworthy, and they lie. Don't go!
Posted: 11/24/2009 • Last edited: 3/16/2015 • Link to this review