Purchased upscale set of gas logs from Casual Image last Saturday. Explained that I needed them installed this week while I was off work. They did not call to schedule an appointment as they said they would. I called on Thursday and they scheduled installation for Saturday afternoon. Installer arrived and informed me that we needed to have a chimney sweep check the chimney and a plumber check the pressure on the gas line. I told the salesperson that the house was thirty years old, fireplace had not been used in twenty years, and was told no problem. Now I have gas logs sitting in my fireplace that I have paid for but cannot use. I go back to work Monday, so do not know when I will be able to use these logs safely or how much more I am going to need to spend. Wish I had been given this information up front so that I could have made an informed decision about the total cost of the logs and had the proper service people out if necessary.
Posted: 4/05/2014 • Link to this review
Very pleased with the selection and the pricing. The quality is so much better than what is at Walmart, Lowes or The Home Depot. The prices are far less than similar items in buckhead or Midtown. If you want good quality at a reasonable price this is the place to go. They also have a really good selection in their showroom.
Posted: 2/06/2011 • Link to this review
This family run business cannot be beat. They ALWAYS stand behind their products even when the manufacturer does not. Their customer service is superlative..They are worth a drive even if you aren't lucky enough to live near them like we are.
Posted: 6/11/2010 • Link to this review
I bought cast aluminum patio furniture several years ago from Casual Image and am still very pleased with my purchase. I got a fair price and the sales staff was very helpful. They delivered it as scheduled (which seems rare with some companies these days??) Much better quality than you will find at chain stores.
Posted: 7/06/2008 • Link to this review