I made an appointment to have my 2 cats groomed for Lion's cuts. I knew the price was 109.50 per cat including baths and was okay with that even though in my opinion that is expensive. One of my cats has to be sedated which is another 68.00 on top of the already high cost. I was prepared to pay around 300.00 when I took my cats in. When I arrived to check in the front desk lady told me both cats had to have exams before they would do the grooming at another 70.00 each. I was not told this when I made the appointment. I ask for a total of what the bill would be and she acted irritated that I asked. She fumbled around and finally said it would be almost $500.00. I waisted my time and all the trouble of getting my cats loaded up and taken there. Needless to say I said No Way and left. I have been here a few times but will never return again. Be sure to ask before letting them perform services on your cat or be prepared for major sticker shock. You lost me as a client for good on this incident.
Posted: 9/20/2015 • Link to this review
I wish I had read the other reviews before bringing my cat to Dr. Ray. Nice guy, but manipulative business practices. I will never bring kitty here again. As the other reviews state, Dr. Ray does procedures on your cat without first telling you how much they'll cost. And if you're like me and have been going to regularly-priced vets in the past, you'll be shocked and amazed when you get to the checkout counter. This place is NOT for those with tight budgets or heart conditions. I saw my bill and nearly passed out. I paid nearly $400 for a cat with a skin allergy. One antibiotic shot, one steroid shot, and brief sedation while he did the exam because my normally super-mellow cat was freaking out due to all the cat pheromones in this office. For comparison, my friend received the same services at her vet in Chamblee for $99. No, cost is not everything. Yes, it's important to me that my cat receive quality care. However, it is disrespectful not to warn clients of extraordinarily expensive procedures or to offer other options. I would have been happy to give my cat pills if it meant not blowing half my Christmas fund on two shots. I have never felt so ripped off. There are other lovely vets in the area who will take great care of your beloved pets. Do your wallet a favor and go to them instead.
Posted: 12/16/2014 • Link to this review
Nestled in the quaintness of old Roswell,you are welcomed to a "home style" environment and famous Georgia hospitality. No stark medicinal waiting rooms, a lovely home attuned to the needs of felines. The staff is amazing~ friendly, kind, knowledgeable. The doctors take the time to hang out with your fur baby instilling confidence, security. Exclusive feature- high blood pressure monitoring. Variety of care options. Rx,food,toys,on premisses. Board certified. Like on "Cheers" Cat Clinic of Roswell is a place you and your pet goes where everyone knows your name and everyone is glad you came- Highly recommend
Posted: 3/14/2014 • Link to this review
Recently, our cat, Pebbles, needed extensive dental work done. Many of the other reviews have complained about the prices of Dr. Ray's services, and yes, if you want quality care for your cat then it is going to cost money. My personal doctor spends 12 mins on average with me, and my cat's doctor spends on average 40 mins on her. We struggle like many people; however, his office worked with us to make sure our cat's health needs were met without breaking our budget. I agree there are other vets that can do feline dental surgery for a lot less, but ask yourselves are they using the best medication and surgical procedures for your cat? In the three years that we have seen Dr. Ray, Pebbles has received great care, and in return we have seen a once skinny frightened, skittish, and nervous cat become well adjusted and healthy with help from Dr. Ray and his team at the Cat Clinic of Roswell.
Posted: 1/05/2014 • Link to this review
I really regret giving the cat clinic my business. Although they are know what they are doing and the environment there is nice they gouge you for money and use lame tactics to try and make you return there. When I asked them to transfer a prescription to a new vet they basically refused and when I asked for my cat's records they told me , "that IF they decide to release them to me (the pet's sole and only owner)" I would have to pay to get them faxed or even pick them up. And on top of that my elderly cat was feral when I adopted him and any trip to the vet is super traumatic. He is in kidney failure. His condition isn't changing. This wasn't a conversation where I could have misunderstood their position. It is many back and forths with numerous people there, over many months and after they check with Dr. Ray, who is the managing vet. Penny at the front desk is really nice though. Otherwise they are pretty mercenary and the wellbeing of the pets seem to be secondary. Overall it has made managing my cat's health more difficult rather than facilitating it.
Posted: 12/12/2012 • Link to this review
visited w/ Dr. Ray. Liked: - the big, open, old time feel exam rooms with big pictures windows looking out on downtown. The cat is actually encouraged to explore while you chat with the vet. - the informal setting. You get comfy chairs to sit in & the vet sits next to you & takes his time to explain your situation. -I did not feel rushed at all. Very personal and one on one. - I know this sounds odd, but i liked that Dr. Ray greeted my kitty before me ha ha - I liked the exam table built in with a scale. - they took the temp from the ear.. much more comfy for the kitty. Disliked. - parking and entering the building is a bit awkward. - VERY VERY pricey. The bill was almost $400 & this visit was basically a routine check up for a senior cat( blood work, urinalysis, blood pressure )this visit my cat didn't need any routine vaccines.. I can't imagine what the bill is like when updating vaccines. - no communication of prices before the service takes place. I was told at check out "you do know the blood work is 250" AFTER my cats blood had already been taken & practically already sent off to the lab. It was said in such a snob tone that sounded as if the south african receptionist didn't think I could pay the bill. Unless you aren't going to charge me, after the fact is a bit late to say "you do know..." i'm on the fence if i'll be back.
Posted: 6/23/2012 • Link to this review
Let me start with the good. The Vet Techs, esp the guy are great. It is easy to get an appointment fairly quickly. The Docs seem up to date and communicate well with you. Now here is the bad: The prices are very expensive. You would think that a client who brings their cats in for yearly exams and vaccinations could at least bring their cat in for a free nail trim a couple times a year. This place charges $24+ for a nail trim!!! How insulting!! All of their products and procedures are grossly overpriced! Profender dewormer here is $33+ it is available on amazon.com for $11.99. I once was going to buy Revolution from here and was told the price is $129.95, bought it online for approx $69 bucks. Once I paid $99 for a prescription here and later found out I could have got it for $10.00 from WalMart's phamacy. I do not know if the owner reads these reviews but I would like to have a response. After being a client here for a few years I am seriouly thinking about changing as I feel I am over charged every time I go here. Which is sad, because I really do like the staff and this Place.
Posted: 12/06/2011 • Last edited: 12/27/2011 • Link to this review
Ok I love this place! Three days ago our 13 year cat (and love of our life) had very grave bloodwork and appeared to be in renal failure. Now he's sitting at the foot of my bed while I write this review. Dr. Redding and Ray were fantastic. They really took the time to explain to us what was going on and what we were looking at. The vet techs were also seemed to really care about cats and their owners. Our cat had to be hospitalized for 2 days however, the Cat Clinic allowed us to come and spend as much time as we needed with our baby in a very homelike setting. As a cat lover I also found it very comforting that he wasn't boarded with barking dogs like other places. Yes, this place might cost a little more than other vets but its worth it. Seriously, I've been a cat owner my whole life and most vets are factories that tend to focus on dogs. If you have a cat that is very special to you consider bringing them here..you get what you pay for and we would have paid anything to have our cat healthy and at home :)
Posted: 7/27/2011 • Link to this review
I have read the reviews and agree with those that rate Cat Clinic and Dr. Ray very well. I have 2 cats and found the experience very professional. Dr. Ray was excellent with my very timid cat as well as my other cat who acts as her protector. I had several questions which were answered at length as well as some concerns about the various vaccines. Dr. Ray was very clear on which vaccines are required and which are optional. He also provided me links to review the evidence based practice research on the recommended vaccines. He was also clear that since the cats had been seen, I could bring them back at any point this year for the vaccines and not have to pay for a repeat exam. I feel that I received what I paid for and would recommend the clinic.
Posted: 6/30/2011 • Link to this review
I have been going to CCR for 6.5 years. My most favorable experiences have been since Dr. Ray took over. He and the staff care about each cat they encounter. The visits are not rushed and I always learn something from Dr. Ray each time I go - and I've owned cats for 25 years! My sweet Tiger fought bladder issues for 6 months. During that time, Dr. Ray worked with us tirelessly to find the right course of action, both organically as well as medically. When Tiger was gravely ill and at CCR, they let me visit him for however long I wanted (over an hour at times) and kept me informed multiple times a day about his condition. When Tiger was painfully terminal and we put him to sleep, Dr. Ray got teary-eyed with me after it was done and really made the end as gentle as possible for both Tiger and I. They even sent a condolence card to me in the mail. It was a really difficult situation that Dr. Ray and the staff made as gentle on my family and I as possible, even financially (which he did NOT have to do). We have another kitty - Ashby - who gets great care there. She is comfortable with Dr. Ray, which is saying something - she's a skitty kitty. Ignore the bad reviews - the care you receive from all sides at CCR is completely worth the prices. Dr. Ray even remembers my Tiger after 1.5 years - that's saying something when you see as many cats as he does. Definitely give this place a try.
Posted: 1/28/2011 • Link to this review
I took my 6 cats to Dr. Ray for over 2 years. I chose him because I wanted a board-certified feline vet who would not try to push annual vaccines. Dr. Ray is also friendly to raw feeders and will write prescriptions for free. I had been noticing a lump on my cat Sheba's hip for awhile. In July, she started to limp, so I scheduled X-rays. Dr. Ray said the hip problem was an old injury and nothing could be done except to manage arthritis the rest of her life. Thankfully I sought a second opinion. I took Dr. Ray's X-rays to the Animal Medical and Surgical Center in Canton, and Dr. Duprel immediately recognized a tumor. She did surgery the same day to remove it. The tumor is a fibrosarcoma, a very dangerous cancer that if left much longer, would have hit the sciatic nerve and caused Sheba excrutiating pain. Another problem: Dr. Ray is the only vet I know who doesn't provide rabies tags. He is in Fulton County, which provides tags to its residents when they mail the rabies certificate. But I live in Gwinnett, which doesn't provide tags but requires pets to wear them. So my cats weren't legally protected, although he charges $30 for a rabies vaccine and tags cost less than 30 cents. Dr. Ray's main talent is draining your wallet. He charges $63 for a physical exam, $41.50 to take blood pressure, $42.50 for a fecal exam, and over $216 for blood and urine tests. I paid $589 for a dental with just one extraction. Dr. Ray's expertise is not worth the price.
Posted: 8/27/2010 • Last edited: 8/30/2010 • Link to this review
KUDZU WILL NOT LET ME POST. PLEASE SEE MY FULL REVIEW AT GOOGLE. Our last visit was end of June, 2010. He was given a perfect bill of health. On July 5, 2010 Snowflake had a hearth attack. He was immediately moved to Dekalb Emergency Clinic, at which Dr. Davis managed to save him. He was diagonsed with a long coming heart condition, which he had for years. Should he have been diagones on time and properly. He would not have had this attack. His condition left him with 50% dead heart muscle and two hind legs paralyzed. At this time, I moved him to Dr. Clay Allen of Cherishire Bridge Animal Clinic. We have researched all options including, amputation of the two hind legs. But, the Congestive Heart Failure (of half dead heart muscle) had taken over his health. My Snowy, slowly lost all pink and became all white. His hind legs started developing cangrene. As he could no longer move but, was on diuretics, we had to constantly clean him, hand feed him and care for him. Which, I definately did not mind. I dropped every activity and my work to care for him. But, he became very sad, turning his head always, and moaning with pain. Dr. Allean felt, only humane thing to do was to left him die in peace. I am so sad and angry with CCR. They will keep giving bad services with nothing but $$$ signs in their eyes. My Snowy died July 12, 2010. Less than 30 days after,he was given full clean bill of health by these people. AVOID if you love or care for your cat. They will kill him...
Posted: 7/15/2010 • Last edited: 8/27/2010 • Link to this review
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