Took 2 pairs of very expensive boots there 1 pair to be cleaned the other to have the heel replaced. That was in March of 08. I have called every week since then and all they tell me is to be patient. I then call to check and to my delight they tell me they are ready. I go there to pick up and not only are they not ready they are nowhere to be found. Joe (owner I think) tells me he has to check his warehouse to see if they are there. It is now Dec. of 2009 and still nothing and I still call and he still tells me he is looking at his warehouse!!!
Posted: 12/11/2009 • Link to this review
I took my favorite pair of boots on a Saturday to have the heel repaired and asked when they would be ready. The told me they could have them by Tuesday and it would cast $15. When I returned two weeks after having originally dropped the boots off they were still not ready. I finally got the repaired boots back on Monday and was charged not $15 but $20, but after having worn them only 3 times, the same heel broke again due to their shoddy repair job. I called and asked for a refund after fully explaining the situtation, and they refused. I didn't want them to repair my boots again as they had done such a poor job and had such poor service. I still have not gotten a refund of my $20 (which I think is a lot for heel repair and having to wait so long).
Posted: 12/29/2006 • Last edited: 1/02/2008 • Link to this review