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Cellular Image

(408) 739-8255

717 E el Camino RealSunnyvale, CA 94087 map it »

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Business overview

Reviews

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Cellular Image Ripoff, 7/06/2010

Do not buy from this store. They're crooks. I cancelled my phone service through Verizon in June 2009, a phone which I purchased from Cellular Image. They told me the cancellation fee was $326. ... Of course I was upset about such a high fee, but I was not happy with Verizon or the cheap flip phone they sold me. I received a bill from Verizon for the cancellation fee, which we paid to Verizon. I thought that was the end of it. Fast forward more than a year. I requested a credit report from Experian and lo & behond, Cellular Image reported that I still owed them $326. I spoke to Perry at Cellular Image. He said that they don't send out letters, they just send cancelled contracts to collections. So they want me to pay another $326 to them, for a total of $652 for a cancelled contract. I HATE these phone contracts and some day they WILL be illegal and all the people who make a living from them will go BROKE & BANKRUPT!!!

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Terrible store, terrible customer service., 3/09/2009

This is an independent business selling Verizon services. If there is a problem, Verizon has no influence to correct the problem. I had a Verizon phone that would not hold a charge. The store sold me... a battery for $48 for a phone that cost $20. The battery was new old stock and would not charge. I brought it back within a couple of working days, but they refused to take the defective battery back. When I pressed the issue I was told perhaps I switched the battery. I pointed out that the battery is serialized and that the numbers matched the display package they sold to me. They still refused. I complained to Verizon Wireless, they called the reseller who was as rude to them as they were to me. Bad place, bad people, a place to avoid.

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Displaying 1-2 of 2

Reviews

by Renery at Citysearch

Cellular Image Ripoff

Do not buy from this store. They're crooks. I cancelled my phone service through Verizon in June 2009, a phone which I purchased from Cellular Image. They told me the cancellation fee was $326. Of course I was upset about such a high fee, but I was not happy with Verizon or the cheap flip phone they sold me. I received a bill from Verizon for the cancellation fee, which we paid to Verizon. I thought that was the end of it. Fast forward more than a year. I requested a credit report from Experian and lo & behond, Cellular Image reported that I still owed them $326. I spoke to Perry at Cellular Image. He said that they don't send out letters, they just send cancelled contracts to collections. So they want me to pay another $326 to them, for a total of $652 for a cancelled contract. I HATE these phone contracts and some day they WILL be illegal and all the people who make a living from them will go BROKE & BANKRUPT!!!

  • Overall
  • Quality
  • Service
  • Value

by Joe4570 at Citysearch

Terrible store, terrible customer service.

This is an independent business selling Verizon services. If there is a problem, Verizon has no influence to correct the problem. I had a Verizon phone that would not hold a charge. The store sold me a battery for $48 for a phone that cost $20. The battery was new old stock and would not charge. I brought it back within a couple of working days, but they refused to take the defective battery back. When I pressed the issue I was told perhaps I switched the battery. I pointed out that the battery is serialized and that the numbers matched the display package they sold to me. They still refused. I complained to Verizon Wireless, they called the reseller who was as rude to them as they were to me. Bad place, bad people, a place to avoid.

  • Overall
  • Quality
  • Service
  • Value