Cellular & More is a Michigan-based Premium Retailer for Verizon Wireless that holds itself to the highest standards in the cellular industry. Founded in 1993, Cellular & More has evolved over the years and adapted to the many changes and challenges in the wireless industry, becoming the first Michigan-based company to receive Premium Retailer status in 2007.
My wife's old phone was on the fritz, but her 2-year contract was not up for renewal for another month. Best Buy told us that Verizon does not allow them to renew the contract early, so we went to Cellular & More (which we thought was a Verizon store) in order to see what they could do. The sales rep provided a novel solution to our problem, and I was happy with the fact that we could get the wife a new phone before the end of her two-year contract. The sales rep then offered us the phone insurance, which I am always keen to purchase. I have purchased Black Tie from Best Buy for all my phones before, and this would be no exception with regard to the purchase of phone insurance. The sales rep explained the terms of the insurance, and I was comfortable with the price ($140) even though we had to pay it all up front because Black Tie is $10/month (x 24 months = $240). I was saving $100, right? WRONG. Less than 14 days later, the screen on my wife's phone was cracked (single hairline). We took it in to the store, and they directed us to call the insurance company. We did so. They called back and informed us that we would have to pay a $125 deductible for the replacement phone!!! THIS DEDUCTIBLE WAS NEVER MENTIONED AT THE POINT OF SALE. NOT ONCE. Hoping the best, I inquired further about the deductible and found out that it is NOT A ONE-TIME DEDUCTIBLE; it is $125 per incident. See rest at: http://bit.ly/13dUau6
Posted: 7/24/2013 • Link to this review