I didn't have a good experience here. First, they were very pushy to sell contact lenses. I was asked by both the front Admin Assistant and my Optician if I wanted to order contacts through the office. After advising both that I wasn't (they're much cheaper online), someone then called again after I left to ask me to purchase them. Three times in one visit? Very pushy. On the way out I asked if I had a co-pay and they said no. Then I was advised after I left that I had one. The cost for the exam seems high, I have insurance but it impacts your deductible, so now I have less to spend on glasses if I need them. I went to an Optician last year for about 1/2 the cost and better service. On the plus side, my doctor was very good. She spent a lot of time discussing my eyes and recommended some medicine for eye allergies. My recommendation, avoid as I think there are places with better service and a less sales type of environment.
Posted: 8/12/2010 • Link to this review
Dear "azpropertypros", I am deeply sorry that you had the experience you describe. We usually strive to have a pleasant visit for our patients. There are, of course, some sales required in all businesses, but we do not normally try to pressure people into a sale. Our exam fees are actually reasonable based on the normal fees for independent offices. Again, I am sorry that we did not meet the customer service level that we usually offer. Steven Kantor, O.D.
I've used them for many years and will continue. The office staff has always been courteous, helpful and very professional everytime I've needed them. Dr. Kantor helped me diagnose a serious problem quickly and referred me to the specialists who were able to help me right away. I recommend them highly.
Posted: 2/01/2010 • Link to this review
Dear Shuffulking: I wish to apologize for the experience that you had at our office. I would like you to contact me (e-mail: firstname.lastname@example.org or phone: 602-265-8597) to discuss what problems you had at our office. As you can see from the other Kudzu reviews, we usually provide excellent service with a friendly staff. I would like to make your experience a better one. If you do call me at the office, please mention that you were asked by Dr. Kantor to call back and that they should interrupt me at whatever I am doing. Again, I am sorry about the experience that you had at our office. Steven Kantor, OD
I've been going to Central Phx Eyecare for over 10 years - they are the best! Dr. Kantor takes the time to listen and address any concerns or questions, no matter how trivial, and is serious about providing excellent eyecare. He often recommends new types of lenses for me to try, as the technology improves, and then calls to see how they're working out before we make a decision. They are people who know their stuff, they have state-of-the-art testing equipment, giving me confidence that any problems I might develop would be detected early. I have referred several of my family members who are just as impressed as I am. Many of the office personnel have been there for at least 10 years - it's like a family who works together very well, and enjoys it. They all make their patients feel at home. I have called from out of town when I needed a replacement lense - no problem, it's in the mail. Unlike other optom's I went to in the past, an eye exam at Dr. Kantor's office is always a good experience.
Posted: 5/20/2009 • Link to this review
Dear Henton: Thank you for the kind words. We try to practice I Care for everyone. As with any family, there can always be disagreements, or sometimes we may inadvertently drop the ball. If that ever happens, we want you to let us know so that we can correct our error. we will see you again at your next appointment. Steve Kantor, OD
I moved to Phoenix 13 years ago and always kept my optometrist in the Bay Area. That optometrist (who was one of the best in Palo Alto/Mountain View, CA) was never able to correct my terrible vision in my left eye (20/80). She attributed the problem to a trauma that I had had in my left eye. All I had left was my vision in the right eye. As part of my first visit to Central Phoenix Eyecare in May, 2009, Dr Frank and his staff (Derek) ran an exhaustive battery of tests on my eyes. They diagnosed that my left eye had Keratoconus. They used a new technology in contact lenses (a lens with a hard center and a flexible skirt) to correct this unusual problem. Bottom line: I now have 20/20 out of my left eye. Equally importantly, Dr. Frank and his staff were able to teach me how to be proficient with using the contact lens. I admit that I am incompetent when it comes to these things and they deserve all the credit for teaching me how to do this (my wife didn't believe when I was able to handle the contact lens on my own). I will finish by saying that every time I climb Camelback Mountain, I am now able to better appreciate the beauty around me. Dr. Frank and his staff were tremendous. They turned a routine exam into a positive and fun experience that resulted in a tremendous improvement in my vision.
Posted: 5/12/2009 • Link to this review
Hello Alex: Speaking for Dr. Frank and the entire staff, we appreciate your review and hope to continue to provide care over and above what you might expect. We will always be around to help you out at anytime. Steve Kantor, OD
I've been wearing glasses and/or contacts for 18 years. By far, this is the BEST eye docs I've ever been to. They are polite from the minute you walk in the door. They are courteous, and very affordable. They worked with my insurance and gave me an amazing deal on contacts and designer glasses when my insurance wouldn't cover both. Dr. Frank is extremely thorough with his exam. I recommend the crew at Central Phoenix Eyecare to all of my friends.
Posted: 10/28/2008 • Link to this review
Hello planeinsanity: (As an aside, if you like jokes: If you jump off a Paris bridge, you are in Seine.) We at the office wish to express our thanks for your kind words. "Perfect" is very hard to live up to, so if we are not perfect every time, let us know so we can try again. Steve Kantor, OD
Dr. Kantor has been my optometrist for 20 years now. He and the entire staff are always personable, and professional. They have a caring attitude, and are very conscientious about their work. I would recommend this doctor to any one (and have many times)!
Posted: 8/20/2008 • Link to this review
Hello R: I, of course, know who you are and wanted to say that I appreciate your confidence in our work. You know that you can call me anytime for questions. We will continue to work at maintaining your trust and loyalty. Steve Kantor, OD
Steven Kantor has been my optometrist for over 25 years; I'll never go anywhere else! His staff have always made me feel valued, never merely the next body to approach the counter. Can you imagine looking forward to a doctor's appointment? I do when it's with this bunch!
Posted: 3/23/2008 • Link to this review
Catmom: Those kind words are going to make it hard for me to continue to live up to the expectations you are verbalizing. As you know, we will do whatever we can to make you welcome (and be entertaining) in the office. Thanks for taking the time to tell others about us. Steve Kantor,OD
Dr. Jim Frank has been my eye doctor for many years. When my wife could not remove a contact lens that was lodged painfully in her eye, she couldn't get hold of her eye doctor. I called Dr. Frank's office after hours and left a message. He called back that evening and graciously offered to have her come to his office first thing the next morning - even though he wasn't scheduled to be in the office that day. Both my wife and daughter have now joined me as being very satisfied patients of Dr. Frank. He has always been prefessional, knowledgeable, personable, kind and caring. Our family couldn't ask for more!
Posted: 11/05/2007 • Last edited: 1/02/2008 • Link to this review
Central Phoenix Eyecare is like a dream come true. Everyone in the office is extremely friendly, courteous and kind. You feel so at ease and comfortable the entire time. The technology they use is state of the art and gives you a truly complete eye exam. This was my first visit to them and I will stay with them from now on. They are terrific and I highly recommend them to everyone. Wonderful!!
Posted: 9/19/2007 • Last edited: 1/02/2008 • Link to this review
Valerie: Thanks for taking the time to say those nice things about us. I am happy that we made the proper good first impression, because we do try to add CARE into eyecare. If you ever need our services before your next appointment, feel free to contact Peggy and let her know what you need. Steve Kantor,OD
My eye exam was thorough and the office had the most up to date technology that I have ever seen. There was a great selection of eyeglasses to choose from and the service was quick and efficient.
Posted: 6/30/2007 • Last edited: 1/02/2008 • Link to this review
The doctors on staff are all members of the Arizona Optometric Association (AOA) and the American Optometric Association. They all have licensing priviledges to treat all types of eye diseases such as: eye allergies, conjunctivitis (pink eye), glaucoma, dry eye, blepharitis (eyelid infection), iritis (iris inflammation), and styes. They all have DEA licenses for prescribing medications that may be need to treat these diseases.
* By Appointment Only
* 24-Hour Service Available